Customer Service Specialist with Spanish

Metsä Board

Metsä Group is a successful forest industry group with roots in the Finnish forest - Our parent company is a cooperative of over 90,000 forest owners. Metsä Group's paperboard business Metsä Board produces lightweight high-quality folding boxboard and food service paperboards, as well as white kraftliners. The pure fresh fibre used in our products is a renewable, safe and recyclable raw material from northern forests. Metsä Board’s shares are listed on the Nasdaq Helsinki. 

We welcome people from diverse backgrounds and different stages of life. Metsä has space and opportunities for many kinds of talent, regardless of age, gender, ethnic background, sexual orientation, disability or other characteristics – Metsä is for all. Read more: metsagroup.com/metsaforall.

Metsä Board, Europe’s leading producer of premium fresh-fibre based paperboards and innovative and sustainable packaging solutions, is looking for a

Customer Service Specialist with Spanish

for permanent position to join our Customer Service Team in Metsä Board’s new European Supply Chain Centre (SCC) in Gdańsk.

What is the job that awaits you?

• Providing customer service on an agreed level to a group of assigned customers/ accounts and to develop and maintain a good relationship with them 
• Order handling, documentation and invoicing, managing shipping documents as well as providing solutions to operational problems related to the order delivery chain
• Handling customer orders in SAP from enquiry to delivery and invoicing including all related tasks, transactions and documentation
• Maintaining customer master data, customer profiles and other customer information
• Taking all actions to ensure that customer promises and agreements are kept
• Monitoring and keeping the age, level and rotation of stocks of own customers/accounts within agreed limits
• Following-up credit limits and payment behavior of own customers/accounts together with sales and credit management
• Gathering information of complaints, trials, delays, payments, rebates etc. plus other relevant matters that may have an  effect on the business and relationship with own customers/accounts.

What are we expecting of you:

• Customer Service experience in an international environment
• Fluency in both English and Spanish
• Fluency in Italian is an asset
• Customer-centric attitude and customer experience mindset
• Excellent interpersonal skills to enable effective communication
• Service and solution minded with problem solving skills
• System knowledge (MS Office)
• Experience in using SAP SD is an asset.

Career in the new era at Metsä Group

The best sparring for business – deepen your expertise as a specialist. At Metsä Group, you’ll work with professionals from many fields. Our atmosphere is open, and it’s easy for newcomers to fit in. We want to renew the business by striving for positive impacts on the environment and society. This means significant development opportunities and agile projects, competence development, and understanding the business. Our big company offers a wide range of career opportunities and many interesting challenges.

Metsä Group has a responsible corporate culture that creates a safe working environment for all of us. We value good leadership and support for personal career development. We encourage you to display your competence and will provide you with opportunities to use it.

What do we offer? 

• Work in an international environment in an centrally located office in Gdańsk
• Growing in the role with intensive on-boarding and training
• Stable job and cooperation with a friendly and high qualified team
• We will make sure that you have training that will ensure your proper development
• Multisport cards, health care and life insurance, if you want
• Hybrid work (after training period – 2 days per week working from home allowed)
• Attractive location of the office: 4 minutes to SKM, trams and buses.

Enter a new era in your career,​ welcome to Metsä Group!​

Anonymous recruitment - this is how it works:

This is an anonymous recruitment process. The gender and date of birth of the applicant are not asked for on the application form. Personal details such as name, mother tongue, time of st