Manager of Client Safety

Description

We're building the Teaching Hospital for pediatric therapy.

At Bierman Autism Centers, we're creating a category of one by delivering exceptional outcomes for children, developing world-class clinicians, building payer trust, and embedding systems that drive excellence across everything we do.

Safety is the foundation that makes all of that possible. We're looking for an experienced Director of Client Safety to build, own, and continuously strengthen the enterprise-wide systems that protect our clients, families, and team members.

This isn't a traditional compliance role. It's an opportunity to build the safety infrastructure that supports one of the nation's leading pediatric autism organizations. If you're energized by designing scalable systems, improving operational excellence, and creating environments where children can safely thrive, we'd love to meet you.

Position Summary

As the Director of Client Safety, you'll own Bierman's enterprise client safety operating system. This role will report to the VP of Clinical Excellence.

You'll establish the policies, standards, escalation frameworks, training programs, audit processes, and measurement systems that define how safety is delivered consistently across every Bierman center.

You'll partner across Clinical, Operations, Human Resources, Facilities, Compliance, and Executive Leadership to ensure safety isn't simply documented—it is consistently implemented, measured, improved, and embedded into our culture.

From developing enterprise standards to coordinating investigations, identifying trends, training leaders, and continuously strengthening our systems, you'll play a critical role in protecting children while helping Bierman become the industry's gold standard for pediatric therapy safety.

What You'll Own

Enterprise Client Safety System

You'll design, implement, and continuously improve Bierman's comprehensive client safety operating system. This includes ownership of enterprise-wide policies, standards, documentation requirements, and operational expectations surrounding:

• Client protection standards
• Supervision expectations
• Safety policies and operating procedures
• Incident reporting and escalation protocols
• Investigation coordination
• Documentation standards
• Environmental safety and physical infrastructure expectations
• Cross-functional safety workflows
• Escalation frameworks and decision trees

You'll ensure these standards are practical, scalable, and consistently applied across every Bierman location.

Safety Standards & Clinical Protocols

You'll establish and maintain clear operational standards for situations that directly impact client safety, including:

• Appropriate physical interaction and touching standards
• Bathroom and personal care procedures
• Elopement prevention and response protocols
• Transportation procedures
• Safety Care implementation
• Visibility expectations and camera monitoring standards
• Mandated reporting processes
• Environmental and facility safety expectations
• Client supervision during therapy and transitions
• Emergency response procedures

You'll continuously evaluate industry best practices and evolving regulations to strengthen Bierman's safety protocols over time.

Safety Implementation & Quality Assurance

Creating policies is only the beginning. You'll ensure our standards are consistently executed across the organization by developing systems that verify implementation and identify opportunities for improvement.

Responsibilities include:

• Obtain and maintain Safety Care trainer certification
• Leading enterprise-wide safety audits
• Conducting protocol adherence reviews
• Performing operational spot checks
• Reviewing documentation quality
• Monitoring compliance trends
• Identifying recurring safety risks
• Coordinating corrective action planning
• Supporting center leaders with implementation coaching

You'll regularly visit centers, observe operations, collaborate with leaders, and help close gaps before they become larger issues.

Safety Intelligence & Continuous Improvement

You'll build the tools that allow Bierman to proactively monitor safety performance across the organization.

This includes developing:

• Enterprise safety scorecards
• Early warning indicators
• Safety dashboards
• Trend analysis
• Recurring issue tracking
• Risk reporting
• Investigation summaries
• Or