AVP, Technology Client Project Manager - Diversified & Lifestyle

Job Description:

Role Summary/Purpose:

The AVP, Technology Client Project Manager – Diversified & Lifestyle is an individual contributor working in Synchrony’s Technology organization. This role will be responsible for driving technology solutions to meet growth, productivity, and compliance objectives for our retail partners.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Provide relationship management, project management, production support, and technical expertise for Synchrony partners under the Diversified & Lifestyle sales platform

• Manage technology relationships with external partners and internal cross-functional business teams

• Develop creative solutions to support business strategy or resolve issues by applying Synchrony’s technology capabilities

• Align with cross-functional business teams and partners to define and develop Agile stories for new projects and provide input on technology solutions to continuously improve the overall customer experience

• Develop detailed technical requirements of projects and effectively provide direction to internal and contractor resources, and align with partner contacts

• Drive and support technology development initiatives leveraging Agile processes, including client integration and functional/user acceptance testing

• Maintain and communicate project status, milestones and critical issues with various stakeholders (leadership, business, client, and technology)

• Develop understanding of partner’s systems environment and technology processes, and ensure alignment between Synchrony and partner’s technology teams

• Collaborate with Synchrony Technology teams to identify opportunities and develop solutions for enterprise initiatives that enhance functionality, simplify or automate processes, and improve productivity across the organization

• Create and maintain documentation in knowledge repositories related to partner technology integration, products, and processes

• Participate in on-call rotation for Synchrony production issues that impact partners and cardholders

• Perform other duties and/or special projects as needed

Qualifications/Requirements:

• Bachelor's degree and 2 years of Technology experience, equivalent Synchrony leadership program experience, OR in lieu of degree, High School Diploma/GED and 5 years of Technology experience

• Minimum 2 years of experience with leading initiatives, including gathering business requirements, planning and defining enhancements, and execution/delivery using Waterfall/SDLC or Agile frameworks

• Superior verbal, written, and client communication skills, as well as the ability to manage expectations of the business, partners, team members, leadership, and external groups

• Ability to analyze and problem solve to troubleshoot incidents and identify root cause, action plans, impact and resolution.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience in managing relationships with external clients

• Experience in payments, banking, or financial services industries

• Experience with Agile framework/methodologies

• Experience with API integrations, including design, testing support, and troubleshooting

• Experience and knowledge of online technologies and development approaches

• Experience with Fiserv payments platforms

• Demonstrated ability to be effective in a distributed organization with leveraged resources across various business and technology teams

• Strong business acumen to understand Synchrony’s and retail partner’s business processes

• Strong customer and client