Parts Support Services Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Illinois  - Milan  
Function: Customer & Product Support
Title: Parts Support Services Representative - 109479 
Onsite/Remote:Onsite Position

 

  

 

Your Responsibilities

 

As a Parts Support Services Representative for JD North American Parts Distribution Center located in Milan, IL, you will provide dealer assistance pertaining to parts availability, carrier changes, backorder status, Special Terms program orders, and vendor direct ship orders to equip dealers with most up to date and accurate information. In addition, you will:

 

 

• Train and assist dealer personnel with electronic ordering and information systems to maintain a high level of support to customers
• Investigate system error messages on dealer orders and contact dealers as necessary to cancel or prepare orders for re-entry into the system
• Support the team’s metrics while working in a high-volume contact center, supporting cross-functional teams during off hours, and support the after-hours emergency contact line for dealers requiring assistance

 

 

VISA Sponsorship is NOT Available for this position.

What Skills You Need

 

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions
• Has a good understanding of the principles and can independently use the knowledge
• Working knowledge of the appropriate operating and information systems  
• Has a good understanding of the principles and can independently use the knowledge
• Knowledge of products and services offered by the appropriate area of responsibility
• Has a general understanding of the principles and uses the knowledge with assistance

 

What Makes You Stand Out

 

• 2 or more years of experience working in customer service or related customer-oriented environment
• 2 or more years of work experience in a team environment
• Experience using chat customer applications in a professional setting

 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Associate, Bachelors or Technical Degree in a Business/Management or Agriculture Sciences discipline or equivalent experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable cont