Technical Business Analyst

Major Duties and Responsibilities

• Use technical and user requirements to create the appropriate KPIs while working with stakeholders to determine relevant targets;
• Analyze business needs and requirements to understand the business impact of changes in business processes, OT, and other complex technical systems;
• Design, test, and implement solutions that meet business needs and align with WPMI’s technology
• strategy;
• Recommend system and process changes, and work with technical and business stakeholders to implement these changes;
• Document and evaluate existing business processes and workflows;
• Create detailed business analysis documents, including project plans, business requirements documents, and functional specifications;
• Manage and prioritize Infrastructure-related projects based on business needs;
• Conduct user acceptance testing to ensure the functionality of system solutions;
• Facilitate training and provide support to business users on new systems or processes; and
• Monitor the effectiveness of implemented solutions and make necessary adjustments to ensure optimal performance.

Background and Experience Required

• Above foundation, and demonstrable knowledge of MOW preferred, IT, OT, UI and CE design experience; and
• Six to twelve (6-12) year's of experience with Maintenance of Way preferred, IT, OT, UI, and CX.

Preferred Qualifications

• Bachelor’s degree in engineering, communications, business management, information technology or related field
• Rail/ transit project experience is heavily/strongly preferred.

This is a 100% onsite position

WMATA, (in-person) at New Carrollton, MD headquarters

Salary Range: $92,593 to $122,891 YR