Benefits Account Manager - Public Entity

Job Description

About Acrisure:

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

Acrisure is seeking a Benefits Account Manager in Public Entity to join our growing team in the East Division.

Responsibilities:

• Establish, develop, and sustain professional relations with internal staff, carriers, and clients.

• Assist Account Manager with assigned book of business as it relates to pre-renewal marketing and analysis, renewal administration and ongoing communication

• Respond to client questions and issues while maintaining appropriate client files

• Manage enrollment and educational material under the direction of the Account Manager.

• Manage Retiree medical and COBRA notifications when assigned

• Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers.

• Provide timely updates to client and carrier requests

• Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers.

• Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed.

• Assist in identifying inefficiencies and areas in need of improvement.

• Ensure all post renewal activities are completed timely (Cobra, SBC’s, Epic, review of first renewal billing and census).

• Oversee preparation, development and release, of assigned account RFP’s

• Release all renewal marketing timely to respective Carrier’s/TPA’s.

• Track marketing responses and follow up base on delivery date.

• Review all proposals confirming responses match the requested products requested.

• Spreadsheet client financials for review with the Account Manager.

• Perform other duties when necessary to support assigned Account Manager.

• Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.

• Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately.

• Supporting the call center Customer Service Rep, provide guidance when needed monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable timeframes are met and issue has a positive resolution. Involve Account Manager when necessary or additional guidance is needed.

Requirements:

• 2-5 years of experience working in employee health benefits or insurance benefit information.

• Work effectively and efficiently within strict deadlines as part of a team.

• Strong organization and time management skills.

• Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise.

• Strong knowledge of Excel and experience navigating online systems.

• Excellent interpersonal, analytical, and written communication skills.

• Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff.

• Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred.

• Experience in developing educational and training materials for open enrollment meetings.

Education/Experience:

• College degree or 3-5 years equivalent professional experience in group insurance

• Life and Health License required.

Pay Details:

The base compensation range for this position is $55,000 - $62,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support