Manager, Product I - VXRetail (Must have Utility background to qualify)

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.


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VXretail is VertexOne’s retail energy billing SaaS platform, serving retail energy providers across deregulated markets. We handle the complex billing and customer management workflows that retail energy suppliers depend on — from mass-market residential accounts to large commercial & industrial (C&I) relationships.
We are building out a modern product discipline and modernizing a sophisticated enterprise platform, and we are looking for a product manager who wants to ship reliable, high-impact capabilities.
The Product Manager owns and drives product initiatives for VXretail, VertexOne’s retail energy billing SaaS platform. This is a hands-on, ownership-oriented role: you will manage product lifecycle for a defined domain — from discovery and requirements through delivery and optimization — and partner closely with Product Strategy, Engineering, QA, Customer Success, and a technical product SME to ship reliable, high-complexity billing capabilities.
You will be a true product development partner, trusted to own a workstream end-to-end with supportive and strategic oversight. A core part of this role is raising the quality and reliability of what we hand-off to engineering: clear, testable, complete requirements that can be built from without rework. As VertexOne grows its presence with large commercial & industrial (C&I) retail energy clients, this role will help mature the platform capabilities that serve that segment.
Essential Job Duties:
• Own the roadmap backlog, prioritization, and delivery for product domains within VXretail.
• Write clear, testable, and complete user stories and acceptance criteria that Engineering and QA can execute against without rework
• Lead and contribute to refinement, 3 Amigos, sprint planning, and release coordination; partner with Engineering to sequence work and ground timelines in realistic estimates and confidence.
• Decompose market problems and strategic roadmap items into well-scoped epics and stories
• Conduct discovery with clients, Customer Success, and internal stakeholders; synthesize feedback into prioritized, outcome-driven requirements.
• Triage and route incoming requests appropriately — distinguishing small defects and enhancements from feasibility-grade initiatives that require strategic alignment.
• Partner with go-to-market and Customer Success to support launches, enablement, and customer communication.
• Bring assessments and recommendations, not open questions — operate with agency and own decisions within your domain.
Required job Skills/Qualifications:
• Exposure to retail energy, utilities, or energy billing — e.g., deregulated retail energy markets, ISO/RTO settlement (such as ERCOT), EDI transactions (814 / 867 / 820 / 824), rate structures, or billing operations.
• Bachelor’s degree in Business, Computer Science, Engineering or a related field, or equivalent work experience.
• 2+ years of product management experience, preferably in B2B SaaS or enterprise software.
• Fluency with the software development lifecycle — able to write build-ready requirements and partner credibly with engineering
• Proven ability deliver results across cross-functional teams independently
• Strong command of Agile methodologies and product/delivery tools (e.g., Jira, Confluence, Aha!, Cla