Sr. Manager, Process Optimization

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

• Manage a team of monitoring analysts located across the globe
• Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
• Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
• Build strategy and incident workflows that align with business needs and the team’s functional capabilities
• Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
• Automate alerts and workflows
• Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
• Design and launch robust and intuitive dashboards supporting best in class money movement client experience
• Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
• Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
• Independently perform analysis to derive insights and render robust, thoughtful results
• Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
• Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Understanding of payments and money movement rules, compliance, and regulatory requirements
• Experience managing a global operational monitoring function including real-time data and development of incident management workflows
• Proven success automating data, insights, and processes
• Familiarity with Microsoft Dynamics or other ERP/CRM tools
• Proficiency in Tableau and experience with best in class data visualization
• Experience with Elasticsearch, OpenSearch, and Kibana dashboard and alerting creation
• High level of proficiency manipulating data from a variety of sources - Big data skills (Hadoop, Hive, Spark) and/or SQL skills required
• Strong verbal, written, and interpersonal skills with the ability to summarize complex topics into easy to understand pieces
• Proficient in all MS Office applications with advanced Excel spreadsheet skills
• Functional knowledge of programming languages such as Python, Java, and/or Shell Scripting
• Strong strategic thinking, problem-solving, and decision-making abilities, with the ability to translate complex data into actionable insights
• Ability to interact and manage stakeholders globally and across time-zones
• Visa experience or knowledge of the payments industry
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