About Our Job

With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 40,000 team members who are at the heart of what makes Denver, Denver.  

What We Offer  

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting target salary range for this position is $60,064 to $80,000. We also offer generous benefits for full-time employees which include but are not limited to:   

• Competitive medical, dental and vision plans effective within 1 month of start date   

• Pension Plan (DERP) and Retirement Plan   

• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year   

• Short-Term and Long-Term Disability   

• CARE Bank, Family Leave Benefits  

• Employee Assistance Program, Employee Volunteer Program  

• EcoPass (unlimited free RTD bus/train rides)  

• Learning and Development Opportunities; Courses and Career Development Resources

• And so much more!!! 

What You’ll Do

As a member of the Badging Services Supervisor team, you will have the opportunity to lead and supervise Badging Services staff members at two (2) badging offices at Denver International Airport. These offices process employee fingerprinting, Airport ID badges, vehicle permits, and conduct airport security training for more than 40,000 airport employees each year. This position will be required to support a 50 hour week operation which will include working 4-10 hour shifts with a midday off. 

The Badging Services Supervisor performs many duties, including, but not limited to, the following:

• Works closely with the other Badging Services Supervisors to perform supervisory functions over Badging Services Agents and Leads to include scheduling and efficient utilization between both offices in order to achieve the department’s goals and objectives

• Develops performance goals for the Badging Services Agents; plans, assigns, evaluates, and distributes work to staff; reviews employee work for accuracy and completeness, and returns assignments with recommendations and follows up to ensure proper completion

• Reviews work to ensure staff accurately verifies and records information into the Identity Management Software and works with the staff to take action to correct and prevent errors

• Actively manages the digital queue management system for the Badging Office, driving team performance through appropriate staff queue assignments, achieving performance efficiency by adequately reducing customer wait times using key performance metrics and maximizing Badging Office throughput based on customer transaction type

• Delivers, and ensures that the staff is delivering, the highest level of service to badging customers while exceeding customer expectations, including delivering the highest level of service to VIPs in the badging office

• Seeks out new and innovative ways to improve the customer experience in the Badging Office, and works with management to enhance existing processes and procedures and implement new ones

• Support enhancements to the Identity Management System (IDMS), technology upgrades, and workflow changes

• Prepare and review reports on badge issuance, compliance metrics, productivity, and service performance

• Works with the DEN Background Services team to ensure proper data entry for regulatory background checks, Security Threat Assessment processing, and ID document reviews; identifies and takes action to correct errors and prevent them whenever possible

• Conducts and leads daily briefings and regular meetings with staff, provides open lines of communication for input and feedback

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