BPO Senior Manager

Req ID: 356461 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Senior Manager to join our team.

Job Posting: BPO Senior Manager

We are seeking a highly experienced BPO Senior Manager to lead operations, drive performance excellence, and ensure high-quality service delivery across our business process outsourcing teams. This role requires strong analytical abilities, deep domain expertise, and proven leadership skills in managing high-volume, process-driven environments.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

 

**Must Live in Continental United States**

 

Pay for this role is $85K

 

Basic Qualifications:

• 8 years of BPO experience, with at least 3 years in a managerial or senior leadership role.
• 5 years Experience in process transitions, implementation, and client relationship management.
• 3 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
• Minimum High school diploma or GED.

 

 

Key Responsibilities

• Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs.
• Conduct thorough checks for completeness and appropriateness of source data.
• Lead fact-finding activities, including information searches, data gathering, and process audits.
• Verify, compile, and validate data to support operational activities and reporting requirements.
• Identify, resolve, and prevent routine and recurring operational issues.
• Collaborate with cross-functional teams to enhance workflows and implement process improvements.
• Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability.
• Ensure adherence to regulatory, client, and quality standards.

Required Skills & Qualifications

• Strong analytical ability to review, interpret, and process transactions based on defined operational rules.
• Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes.
• Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards.
• Proven ability to verify, analyze, and compile data accurately.
• Experience resolving operational challenges and driving productivity improvements.
• Excellent verbal and written communication skills.
• Strong leadership capabilities with experience managing large teams in a BPO environment.

• Exposure to Lean, Six Sigma, or other process optimization methodologies (preferred but not required).

 

This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

 

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

 

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to busin