Business and Technical Consultant

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Position Summary

This position will process agreements and billing for outdoor lighting products and services supported by this department. The position will deal with complex issues related to agreement disputes and complex projects/issues with billing. The position will engage with customers and internal stakeholders related to supporting the agreements and billing accordingly.

Responsibilities

• Provides technical expertise and business process guidance in the identification, analysis and resolution of problems and the advancement of opportunities.

• Designs, revises, and implements solutions to meet customer and business needs. 

• Works to integrate solutions into existing business processes.

• Helps to manage change and communications across multiple departments.

• Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records.

• Provides business analysis expertise including business and system requirements and validation for business & IT projects. 

• Responsible for implementing and ensuring adherence to system specific policies & procedures.

• Define and develop key metrics to measure system/business performance.

• Lead data analysis and/or root cause investigation that are across single work groups or systems.

• Represent business operations needs to external vendors to resolve business issues.

• Support the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans.

• Ensures adherence to standards and best practices across multiple jurisdictional areas.

Required/Basic Qualifications

• Associates degree in Business Administration , Technical Business Administration, or other related discipline

• In addition to required degree, two (2) or more years related work experience

• In lieu of Bachelors degree(s) AND two (2) or more years related work experience listed above, High School/GED AND four (4) or more years related work experience

Desired Qualifications

• Bachelor's or Masters degree in Computer Science, Information Systems, Software Development/Engineering, Analytics

• Five (5) or more years of experience of creating programs, methodologies, and files for analyzing and presenting data

• Certifications – MCSA SQL Server Database Developer or BI Developer, AWS Certified Developer-Associate, Cloudera/Hadoop

• Experience navigating unfamiliar RDBMS (SQL Server and Oracle) with little/no documentation

• Experience converting verbal requests into complicated SQL queries that produce desired results

• Experience with electric utility billing system databases (Duke internal: CBIS, CIM, CSS, CMSE/W External: SAP ISU)

• Exposure to project management theories and principles, understanding of Agile Methodology

• Excellent problem solving and analysis skills

• Excellent written and oral communication skills

• Behavioral Competencies

Additional Preferred Qualifications

• Experience in the utility industry.

• Behavioral Competencies, including innovating change, collaborating and working with others, problem solving/decision making, delivering results

• Familiar with T&D work processes

• Proficient in project management theories and principles.

• Proficient in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations

• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.  

• Very good written and oral communication skills.

• Very good problem solving and analysis skills

• 4 year Bachelor's degree in technical or business-related field

Working Conditions

• Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facili