Customer Success Manager EMEA

<h3>Company Description</h3><p>At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths.</p><p>It all started in 2007, with a pizza and a plan. <strong>Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering lasting relationships with customers who depend on them.</strong> We’re a fast-growing SaaS company that allows you to take ownership of your career.</p><p>At Sana Commerce, we're looking for a Customer Success Manager to own the relationship with our customers and drive value in the EMEA region by ensuring the best experience possible with our e-commerce platform.</p><p><strong><u>What you'll get:</u></strong></p><ul><li>The opportunity to make a huge impact at a scale-up organization;</li><li>Up to 3 weeks “work from anywhere” per year; </li><li>A hybrid working model – 3 days from the office, 2 days from home;  </li><li>A global and customized team onboarding program (9,1/10 rated by previous new hires). </li></ul><h3>Job Description</h3><p><u><strong>What you'll be doing:  </strong></u></p><ul><li>Be responsible for your own portfolio of accounts;</li><li>Build and maintain deeply rooted relationships with your customers; </li><li>Prevent and decrease churn by taking actions on identified risks; </li><li>Advise your customers on how Sana can help them achieve their e-commerce objectives; </li><li>Optimize the commercial outcomes of your accounts; </li><li>Be an internal advocate for your customers</li></ul><h3>Qualifications</h3><p><u><strong>What you'll bring: </strong></u></p><ul><li>A bachelor’s degree;</li><li>You are fluent in English. Dutch, German, French or Italian are a plus but not required;</li><li>At least 5+ years of customer success (or related) experience with complex products or platforms; </li><li>Strong analytic skills: You are good at interpreting statistics and reports</li><li>Excellent communication and listening skills; </li><li>Client-oriented approach: You know how to get to the question behind the question, and you’re good at collaborating with clients to put together a strong, realistic offer.</li></ul><p><u><strong>Who we are: </strong></u></p><p>So, what does it mean to be a part of the Sana Commerce team?  </p><ul><li><strong>Entrepreneurial.</strong> Sana Commerce exists today because a few people had a great idea and brought that idea to life.</li><li><strong>Result-driven.</strong> We also know that being result-driven is about more than just KPIs. It’s about creating value, tackling challenges head-on, and supporting our colleagues in reaching their goals.</li><li><strong>Customer-Centric.</strong> We’re in it for the long haul. Through good times and bad, we stick together because we believe in our product, our promise, and our people.</li><li><strong>Team spirit.</strong> At Sana Commerce, everyone is eager to help their colleagues and success is always a team effort.</li><li><strong>Learning mindset.</strong> Sana Commerce people are constantly looking to improve and challenge their existing knowledge base.</li></ul><p>Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for the role of Customer Success Manager in a cover letter, we strongly encourage you to apply if you still feel like you are a great match for this role. <strong>Apply now!</strong></p><h3>Additional Information</h3><p>#LI-MC1</p><p>#LI-Hybrid</p>