Utility Field Service Worker for Water/Wastewater Utility

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

Are you looking for a fantastic career at Aqua?  We have an exciting opportunity for a Utility Field Service Worker who will be reporting to the NJ Northern Division Area Supervisor. The Utility Field Service Worker performs a variety of duties pertaining to the production, treatment, and distribution of potable water, customer service activities in the field, including meter installations, inspections, changeouts, and customer complaints investigation, and meter reading services.

Essential Duties:

• Operates and performs preventive maintenance on treatment systems, company equipment, facilities and stations as directed.
• Conducts sampling of distribution system, and production and treatment facilities in accordance with company and division policies and procedures.
• Assists with inspection of work performed on the distribution system by outside contractors.
• Oversees the making of water taps, installing of service line hook-ups, repairs on the distribution system and other field work as required.
• Locates and marks mains, services and other facilities for construction work.
• Installs, repairs, inspects and replaces meters.                                       
• Investigates customer inquiries and complaints.
• Performs turn-ons and turn-offs as directed.
• May assist in meter reading duties, meter testing, office operations and general distribution.
• Maintains appropriate confidential records, both paper and data.
• As needed, may be directed to check water/wastewater stations, which involves reading instrumentation and responding to various situations that may arise.
• Inspects customers' plumbing for illegal connections, cross-connections, tampered-with meters, or seals, etc., and makes appropriate report to supervisor.
• Accurately and efficiently operates the company’s meter reading system.

• Receive various types of deliveries as needed.  

• Assists with other tasks or projects as assigned

Qualifications:

• High school graduate or equivalent required
• US valid driver’s license required
• Must obtain a NJ DEP Class W-1 Water License within 3 years of hire

• One or more years of experience in water/wastewater field preferred

Knowledge, Skills, and Abilities:

•Proficient in Microsoft Outlook and basic tablet/computers skills

•Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers

•Strong customer service skills

•Ability to work well under pressure

•Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment

•A team player able to work effectively in a team fostered multi-tasking environment      

• Proficient math skills, computer knowledge pref