Senior Convention Services Manager

Omni Dallas Hotel

Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you’re a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.


Overview:
Elevate the guest and meeting planner experience through proactive communication and seamless service delivery and drive efficient and consistent event execution with attention to detail and operational excellence. The Senior Convention Services Manager is a key leader in the hotel’s group success strategy, demonstrating reliability, composure, and professionalism.
Responsibilities:
• Acts as the primary contact, hosting site inspections, pre-convention meetings, and facilitating communication to exceed client expectations
• Coordinates with departments (banquets, front desk, housekeeping) to ensure seamless execution of large-scale groups room blocks, food and beverage, and meeting space configurations.
• Develops comprehensive event resumes and banquet event orders (BEOs) Managing all details from menu planning to setup needs 10 days prior to event start.
• Responsible for ensuring that all policies, procedures and guidelines are followed by department personnel.
• Responsible for all administrative duties which are necessary in the functioning of the department.
• Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Reporting the overall condition of each function room to the appropriate department.
• Provides the necessary training, motivation, and leadership for all department personnel.
• Participates in the interview process and is responsible for hiring all departmental personnel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Convention Services Department.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department
• Accurately forecasts group revenues accordingly on an annual/quarterly/monthly basis.
• Attends daily/weekly meetings (Forecast, Operations and Banquet Event Order meetings)
• Tours, on a daily basis, the hotel function space and spot checks meeting room setups.
• Ensures that all function space in the hotel is well presented.
• Ensures that all equipment used in the department is in good order and uses preventive maintenance schedules for all equipment.
• Ensures that the desired level of quality is maintained in all meeting room sets on a continuing basis.
• Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Attends out-of-hotel meetings as required.
• Establishes a rapport with individuals in similar positions at other hotels.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
• Assist in and support in food and beverage operations as necessary.
• Strong interdepartmental communication, clear, timely, and proactive with Sales, Banquets, Culinary, AV, and Front Office.
• Maintains on-site presence during events to resolve issues and ensure service standards
• Anticipate client and planner needs, demonstrating foresight, flexibility, and a solutions-oriented approach. Build planner trust through responsiveness, professionalism, and calm under pressure.
• Maintain consistent follow-up and communication from pre-event planning through post-event feedback.
• In this next level, there is the added leadership expectations around consistency, dependability, and composure, especially during high-pressure moments.
• Exhibit reliability in meeting deadlines, responding promptly, and maintain