Tax Claim Assistant Director

Compensation Range:

$54,658.50 - $81,978.00

Our full-time positions come with an array of excellent benefits including comprehensive healthcare coverage, a pension plan, flexible spending accounts and even a tuition reimbursement program.

At Lancaster County, we understand the importance of work-life balance. That's why we offer paid time off for sick, vacation and holidays, an employee assistance program, and family medical leave.

If you're passionate about making a difference, apply today to join us in serving the community!

Job Description:

JOB SUMMARY

• Front Line Operational Supervisor Position responsible for running the daily operations of the Tax Claim Bureau.

• Proactively supervises, engages with, and trains staff reporting directly to this position and participates in all the functions of the Tax Claim Bureau including the review and preparation of delinquent tax properties for sale. 

• Works closely with internal and external customers in person at the front counter and over the telephone answering delinquent real estate tax related questions, balancing tax collector reports, receipting payments daily, preparing monthly distribution and preparing listings of properties for real estate tax sales in a highly professional manner.

REPORTING RELATIONSHIPS

• Works at large independently in a highly specialized position with general guidance from the Deputy Treasurer/Director of Tax Claim and Solicitor for the Tax Claim Bureau.

• This position reports directly to Deputy Treasurer/Director of the Tax Claim Bureau. 

• County Revenue/Collection Coordinator, position #500176 and #500184 report directly to this position. 

• All other positions, when deemed necessary, within the Treasurer’s Office, work closely with this position during tax sale preparation.                                                                                                                                                                                                                                                                                    

ESSENTIAL JOB FUNCTIONS

Proactively supervises and trains employees for the Tax Claim Bureau. –  15 %

• Knowledge of Pennsylvania Real Estate Tax Sale Law in its relation to tax claims and properly instructs staff on how to answer all taxpayer inquiries.                       

• Delegates and assigns various projects to tax claim staff.

Accurate and efficient use of computers – 30 %

• Maintain proper balances and posts payments to appropriate accounts.

• Process and reconcile credit card payments.

• Reconcile monthly reports and make appropriate distribution.

• Process and track Bankruptcies.

• Code and track Abandonment Orders, discharge exonerations after requirements are met.

• Process Repository sale offers and notify Municipalities and School Districts for approval. Prepare deeds or mobile home titles after approval.

• Submit audit information to Municipalities and School auditors.

Efficient at multi-tasking through balancing the handling of inquiries for the department by answering incoming phone calls, assisting taxpayers, attorneys, mortgage and title companies and county representatives present in the office. – 20 %

• Accurately accept and process payments made by individuals in person and through the mail for 

• delinquent real estate taxes.

• Process Tax Certifications on a timely basis for owners, banks and tax service/mortgage companies.

• Provide receipts and claim statements for individuals making payments and answer various account balance related questions involving a variety of scenarios in a friendly and professional manner.

Upset and Judicial Tax Sale Preparation - 35 %

• Gives advanced notice of upcoming tax sales to property owners via certified mail, posting notices, personal service, and through advertising enabling them to have the opportunity to pay any delinquent taxes or to make payment arrangements through a payment plan and other such methodologies as required by Pennsylvania statute.

• Calculates, processes and tracks all payment plan/hardship agreements within the Tax Claim Bureau, sending letters of default when necessary. Schedules appoin