Delivery Manager CT&M, Netherlands & Belgium

Delivery Manager Career Transition & Mobility (Belgium & Netherlands)

The primary responsibilities of the Delivery Manager are to lead, manage, and grow the delivery and operational processes across the Career Transition & Mobility business line while supporting the sales team as required.

Reporting Relationships:

• Reports directly to the Delivery & Operations Director of DACH, BNP

Direct Reports:

• Yes: Career Consultants (Fixed and/or Freelance)

Location of Position:

• This position is based in Belgium or the Netherlands

Major Responsibilities

Delivery Management

• Working with and manage the regional team of career consultants in delivering individual and group programs, whether within an LHH office, or at a client or other external site.
• Ensure all services and programs are delivered at the highest quality standards and meet profitability expectations in collaboration with the D&O Director.
• Ensure there is a pool of certified consultants available to complete all services as and when required.
• Develop, implement and manage a consultant recruitment, induction, certification and onboarding process to ensure all delivery expectations are met.
• Consistently analyze and identify candidate and customer delivery needs and drive professional development to ensure regional delivery capabilities can meet those needs effectively and profitably.
• Manage the quality processes implemented to review workshop facilitation and content, providing feedback to facilitators, and determine needs for improvement to content or facilitation.
• Work directly with your team and other colleagues to provide direction on all facets of candidate programs and delivery. Resolve any questions or issues, communicating with sales/account and delivery teams.
• Consistently look for next generation of career consulting topics and methodologies.
• Monitor performance of Career Consultants, i.e. ensuring that each individual meets or exceeds targets for quality, successful landing and return rate.
• Monitor utilization of Career Consultants ensuring we meet or exceed the caseload target and proactively manage costs.
• Ensure that all the Career Consultants are entering all candidate activity/ information (activities, landing information, candidate details, ..) into Orbit accurately, with appropriate detail and on a timely basis.
• Develop and maintain mastery level knowledge of LHH Resources in order to ensure candidates are exposed to needed services and tools.
• Develop and maintain strong knowledge of industry and marketplace trends.
• Develop and maintain strong knowledge of technology and social media.

Operational Effectiveness

• Contribute to ongoing improvement of operational processes and tools in support of the corporate and national mission.
• Ensure all available resources, including personnel, facilities and equipment, are utilized in the most efficient, effective and profitable manner.
• Implement Global and EMEA best practice processes.

Sales Support

• Assist the Sales Director in developing effective sales strategies for Career Transition & Mobility.
• Cooperatively interact with members of the Sales team to achieve sales objectives within the region.
• Builds strong relationships with the sales team and ensure delivery processes and procedures align with sales targets.
• Work with the sales team in creating and pa