Member Retention Associate (Washington, DC)

Anticipated End Date:

2025-06-20

Position Title:

Member Retention Associate (Washington, DC)

Job Description:

Member Retention Associate

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Alternate locations may be considered.

The Member Retention Associate is responsible for providing customer service to promote retention of members enrolled in Individual product lines.

How you will make an impact:

• Performs customer service in a sales/account management environment.
• Following appropriate policies and procedures, responds to member issues via telephone and written correspondence regarding benefit plan options, rate actions, cancellation notices, and billing to ensure member satisfaction.
• Researches and analyzes data to address customer service issues, interpret policy provision, and determine most effective response.
• Provides information and recommends solutions.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure member requests, concerns, and questions are handled appropriately and in a timely manner.  
• Negotiates sale upgrades by reviewing current benefit plan enrollment, identifying any gaps in coverage, and introducing new products/ services such as dental, life, or vision to promote increased enrollment and profitability.  
• Mails out enrollment packages for any new upgraded sales accepted by members.
• Promotes the use of cost saving measures such as automated premium payments.
• Refers any complex complaints and/or requests for changes in current benefit product enrollment to health care advisors for retention of policy through alternative solutions.

Minimum Requirements

• HS diploma or GED and a minimum of 3 years experience in life and health insurance sales and/or member services field; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

• Medicaid experience preferred.
• Community relations and outreach experience preferred.
• Event coordination experience preferred.
• Bilingual speaking preferred.
• Microsoft Word, PowerPoint, Excel etc. experience preferred.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $21.02/hr to $31.53/hr.

Locations: District of Columbia

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MBR > Membership & Enrollment Rep

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance