DevOps/Release Engineer (REMOTE)

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a DevOps/Release Engineer to support KMS and our government customer. This position is remote. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions (KMS) is seeking a skilled ServiceNow DevOps / Release Engineer to streamline and automate our ServiceNow (SNOW) development, deployment, and release management processes. This role is responsible for establishing and maintaining CI/CD pipelines, managing source control, coordinating releases, and implementing DevOps best practices across the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow, automation tools, and modern DevOps methodologies, with a focus on improving deployment efficiency, quality, and reliability. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills.
The DevOps/Release Engineer will serve as the bridge between development and operations teams, ensuring smooth, reliable, and repeatable deployments across ServiceNow environments. This individual will design and implement automation solutions, manage release schedules, and establish processes that enable rapid, high-quality delivery of ServiceNow applications and updates.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
• Design, implement, and maintain CI/CD pipelines for ServiceNow application development and deployment
• Manage ServiceNow source control using ServiceNow or Git-based repositories and version control best practices
• Coordinate and work with SNOW developers to execute ServiceNow releases, including update sets, scope applications, and platform upgrades
• Implement and manage automated testing frameworks (ATF - Automated Test Framework) for ServiceNow
• Support SNOW instance cloning, refresh strategies, and environment synchronization
• Create and maintain release documentation, runbooks, deployment procedures & coordinate with development teams to ensure code quality and deployment readiness
• Manage rollback procedures and disaster recovery processes for failed deployments
• Work with SNOW Developers to configure and maintain ServiceNow integration with common DevOps tools (Jenkins, GitLab, Azure DevOps, etc.), if required
• Work w/ SNOW team to conduct post-deployment reviews and implement continuous improvement initiatives
• Provide guidance on release management deployment best practices
• Collaborate with stakeholders to plan release schedules and maintenance windows
Education and Experience:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field, and or equivalent work experience
• Minimum 3-5 years of experience in DevOps, release engineering, or systems administration
• At least 2-3 years of hands-on ServiceNow experience, including development and administration
• Proven experience with CI/CD pipeline design and implementation
• Practical experience with ServiceNow update sets and application deployment
• Experience with automation scripting and tools
Required Skills and Competencies:
• Strong knowledge of ServiceNow platform architecture and instance management
• Proficiency with ServiceNow update sets, scoped applications, and application repository
• Experience with Git-based version control systems and branching strategies
• Working knowledge of CI/CD tools (Jenkins, GitLab CI/CD, Azure DevOps)
• Proficiency in scripting languages (JavaScript, Python, PowerShell, Bash/Shell)
• Understanding of ServiceNow REST/SOAP APIs and web services
• Experience with ServiceNow Automated Test Framework (ATF) and test automation
• Knowledge of ServiceNow instance management and cloning procedures
• Familiarity with configuration management and infrastructure as code concepts
• Understanding of ServiceNow development best practices and coding standards
• Experience with deployment automation and orchestration tools
• Basic understanding of database concepts and SQL
• Knowledge of monitoring and logging tools
• Understanding of network protocols and web technologies
• Strong problem-solving and troubleshooting abilities
• Effective communication, organizational, & time management skills with ability to work across technical and business teams
• Ability to work independently and make sound technical decisions
• Process-oriented mindset with focus on continuous impro