Data Management Analyst, 10:00am - 6:00pm EST

At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps.  We’re supporting life-altering research, one project at a time. 

Is your career in its prime? It could be!

YPrime’s Data Management team is looking for a Data Management Analyst. You’ll be based in our Malvern, Pennsylvania office. At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps. We’re supporting life-altering research, one project at a time.

Does our mission sound like something you can get behind? If so, here’s what we need from you:

• Proficient in MS Office applications
• Database querying experience
• Thrives in a fast paced environment
  
  

Have these things too? Even better!

• Bachelors degree in related field 
• Experience in biotech/pharmaceutical or the CRO industry preferred
• Prior technical support experience preferred, especially in healthcare, life sciences or related field
• Experience with SaaS delivery a plus
  
  

Here are some more details about the job:

• You'll resolve user-reported DCF issues and communicate resolution back to the system user within agreed SLAs 
• You'll escalate system DCF issues to the project team when necessary for resolution 
• You'll efficiently and accurately manage simple and medium complexity data corrections with the system database and/or front-end user interface
• You'll provide input on current support processes and suggest improvements
• You'll operate in compliance with all YPrime SOPs and WIs 
• You'll manage the verification of simple and medium complexity proposed database corrections
• You'll maintain a fastidious attention to detail while being aware of any downstream implications of data changes, consulting others where necessary
• You'll work collaboratively with Application Services and Project Teams to ensure a full understanding of the details of each system they will be supporting
• You'll work collaboratively with Customer Care Analysts to assist in delivering resolutions to the customer end user
• You'll recognize areas of improvement and make educated suggestions for process improvement
• You'll use troubleshooting resources available to investigate tickets; ultimately, using that knowledge and adapting it appropriately per ticket 
• You'll identify trends and share insights with the Data Management team to strategize and mitigate risk
• You'll be on call as needed
  
  

What are the YPrime Perks?

• Generous paid time off
• Comprehensive benefits package largely subsidized by YPrime
• 401(K) with company match
• Friendly, smart, passionate, and hardworking coworkers
• Opportunities for professional growth and advancement