Security Operations Manager

Security Operations Manager

Location: Seattle, WA

Rate: $80,142.40/Year

At Securitas, we have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide specialized guarding services and outstanding tech-enabled security tailored to our prestigious clients. Our world class services are designed to incorporate a high degree of technology content. 

JOB SUMMARY:
Manages a shift and/or segment of guarding operations at multiple outdoor sites at the direction of line management. Supervises Field Supervisors and other security personnel both in and out-doors. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of Branch operations.  

ESSENTIAL FUNCTIONS:
1.    Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service. 
2.    Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary. 
3.    Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments, and surveys; reviews post orders and communicates requirements and changes to affected personnel. 
4.    Participates in and coordinates with line management regarding the orientation, training, development, and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches’ employees and carries out disciplinary actions, as necessary. 
5.    Maintains and submits payroll records and other employee and business information, reviews client and company report for accuracy and timeliness. 
6.    Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures. 
7.    Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews report to ensure that commitments have been met and client directions have been followed. 
8.    Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues. 
9.    Performs tasks and duties of a similar nature and scope as required for assigned office.

Position Requirements:

• 18 years of age or older
• 2+ years of progressive supervisory and management experience or a college degree.
• Standard computer / technology skills needed
• Must be reliable, accountable, punctual, and have a strong work ethic
• Must have a strong grasp of appropriate and professional verbal / written communication
• Conflict resolution and de-escalation skills a plus
• Customer service background preferred
• Must be able to interact with a wide range of individuals in a professional manner
• Must have great attention to detail
• Must have a reliable means of communication
• Must have a reliable means of transportation
• Must have the legal right to work in the United States
• Must have the ability to speak, read, and write English 

Competencies (as demonstrated through experience, training, and/or testing):

• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills. 
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results. 
   

All candidates must be able to pass a drug test and background check

What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Paid Time Off (4 floating holidays per yr., 48 hours of sick time per year and 80 hours of vacation time per yr.) 
• Paid Holidays (7 per yr.) 
• Paid Family Leave (up to 12 weeks a yr. in accordance with State law) 
• Parental Leave (4-10 weeks of paid time off)
• Paid Weekly 
• Employee Ref