Patient Financial Services Manager

About You

You are a person who loves to manage various function staff for the complete revenue cycle. We need someone who has the ability to establish and maintain effective working relationships with associates, supervisors, and the public in the performance of duties. In the role of Patient Financial Services Manaer, you will be responsible for overseeing the professional growth and development of staff, quality assurance and day-to-day problem solving and direction.

• Tell us about your experience with Patient Financial Services Management.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

 

About The Position

• Meets consistently with associates on professional development plans and ensure feedback/communication regarding team, department and company goals and activities occurs on a regular basis.
• Develops and share best practices with direct and cross functional team members.
• Researches and maintain compliance of billing industry standards.
• Ensures team members are cross trained on applicable aspects of team deliverables.
• Succession Planning -- Helps develop skill redundancies among team members.
• Monitors and reports key indicators to ensure compliance to organizational goals and expectations. Ensure staff members are keenly aware of their impact on these key indicators.
• Manages and provide oversight on the day- to- day aspects of the team.
• Manages staff productivity, development and attendance
• Maintains a working knowledge of and comply with all rules and regulations.
• Prepares daily reports and act as dictated by internal and/or client requirements.
• Works with client (or other impacted departments) on questions, concerns, and/or issues that may arise to ensure client goals are met.
• Informs Director of significant issues, production exceptions, problems, opportunities and situations involving compliance.
• Assists in developing systems and processes to effective operations
• Provides training classes as needed for CBO and other commercial contract functions to improve staff skills in job functions, customer relations and problem resolution.
• Maintains standard productivity and accuracy.
• All other duties as assigned.

 

Minimum Requirements:

• A minimum of 5 years of experience in commercial medical claims billing, patient accounting, comprehension of insurance contracts and/or EOBs, and other medical billing methodologies
• Bachelor's Degree, or higher, preferred.
• General working knowledge of medical coding best practices and proper billing procedures based on procedure coding.
• A minimum of 3-5 years of management experience hospital setting business office which oversees the billing, patient access, and insurance follow up functions.
• Experience managing a team performing multiple functions.
• Experience and thorough comprehension of patient financial services reporting and KPIs used to measure performance.
• Medicare, Medicaid, and Commercial billing experience required.
• Central Business Office (CBO) experience required.
• Personal computer, data entry, spreadsheets and word processing skills required
• Ability to maintain financial records and prepare routine reports.
• Ability to make mathematical calculations quickly and accurately.
• Demonstrated leadership and ability to challenge status quo without jeopardizing relationships.
• Demonstrated ability to establish and maintain effective working relationships with associates, supervisors, and the public in the performance of duties.
• Strong interpersonal and team-building abilities.
• Strong goal orientation with desire to continuously improve performance.
• Strong analytical skills.
• Ability to work in a self-directed fashion with minimal direction

 

Preferred Requirements:

• CRCR or equivalent

 

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponent