Luxury Store Manager - Palm Springs, CA

Johnny Was, LLC

At Johnny Was, our mission is to inspire free-spirited optimism through beauty, authenticity, comfort and artistic expression. California Dreaming – the ultimate destination for those who love California and the relaxed modern bohemian lifestyle it embodies.

          

Position Overview:

The Store Manager will work closely with the Regional to support and execute all company initiatives as well as assist in fostering a culture of teamwork to maximize the profitability of the store.

Business Attributes:

• Ability to meet and exceed store and personal sales plan while maximizing the profitability of the store

• Support and partner with the Store Manager to complete daily operations in a timely manner

• Innovative and entrepreneurial mindset to utilize all tools/support available within the framework of the business and develop creative approaches to drive toppling results

• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives)

• Understands and uses all retail systems and reporting tools

• Responsible for store inventory control and loss prevention while assisting in quarterly inventory

• Assist in the oversight of all daily operational duties (i.e. opening, closing, returns, customer complaints)

• Completes operational tasks in a timely manner while maintaining daily operational tasks according to Johnny Was standards including selling and service expectations, operations, payroll and human resources.

• Implement and maintain all company standards and practices ensuring that all pertinent information is communicated to the entire team.

• Maintain interior and exterior upkeep of the building with partnership from the corporate office

• Assist the store manager in sourcing of qualified candidates

• Assist in training new associates to set them up for success

• Executes visual guidelines 72 hours from when received

• Communicate all internal business needs and employee issues to the Store Manager in a timely manner

Leadership and Development Attributes:

• Fosters an environment of teamwork and collaboration as well as enthusiasm and positivity

• Demonstrates confidence when leading the team and managing the store. Takes initiative; has a high level of ownership and accountability for results of self and others on the team

• Evaluates performance of all team members and provides consistent and timely feedback to the Store Manager for further coaching and development of the team

• Collaborating with the Store Manger to coach, develop and motivate the sales team on a daily, weekly and monthly basis to meet goals

• Lead the sales team by example through sales efforts and customer service on the sales floor to increase profitability. Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

• Ensure the team receives all new product knowledge training to strengthen selling skills

• Model and enforce dress code compliance

• Achieve personal selling goals consistently leading by example

• Ensure that customer and employee experience are prioritized over workload or tasking

Customer Service:

• Create a warm and inviting environment where clients feel welcomed, engaged and that their business is of the utmost importance.

• Create an elevated and VIP customer experience at every opportunity by offering your name, a beverage and connecting in a genuine and authentic way

• Build repeat business by ensuring all client capture tools and strategies around data capture, outreach, and follow up are consistently executed

• Meeting customer issues with patience while being solution oriented for the highest good of the client

• Provide an individualized and positive experience for all customers entering the store, this includes providing great service, effectively answering any questions, and helping process transactions and returns.

You will love this job if you…

• Have a friendly and outgoing personality with an open team-oriented mindset

• Have excellent customer service skills with an energetic personality

• Are driven, goal oriented and take ownership and accountability

• Are a strong leader who works effectively with others

• Have strong organizational, follow up and communication skills

Who we would like to meet:

• High School diploma or GED

• 2 years