Billing Supervisor, Operations

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com

 

Location: USA - Atlanta, 3705 Wilson Rd 

Division: Air & Sea 
Job Posting Title: Billing Supervisor, Operations - 118273 
Time Type: Full Time

 

 

Supervisor, Billing, Operations 

 

The Billing Supervisor is responsible for overseeing the day-to-day billing operations, ensuring accurate, timely and compliant invoicing for branch operations.  This position will lead a billing team and serve as the primary escalation point for billing-related issues. This role involves coordinating with various stakeholders, managing operational processes, and ensuring compliance with company policies and regulatory requirements

 

 

Duties and Responsibilities

• Lead and supervise a team of billing specialists.
• Oversee all billing activities for branch operations.
• Assigning tasks, provide guidance, and monitor performance to ensure efficient operations.
• Ensure accurate, timely invoicing in accordance with customer contracts, tariffs, rate agreements, and service-level requirements.
• Review and approve complex or high-value invoices and resolve billing discrepancies.
• Partner closely with Operations, Sales, and Finance to ensure alignment between services rendered and billing output.
• Establish clear roles, workflows, and accountability across the billing team.
• Implement billing processes, controls, and documentation.
• Identify opportunities to improve efficiency, accuracy, and cycle time in billing operations.
• Ensure compliance with internal policies, audit requirements, and customer-specific billing rules.
• Support internal and external audits by providing documentation and explanations as needed.
• Develop and monitor key billing metrics (billing timeliness, error rates, disputes, aging).
• Provide regular reporting and insights to leadership.
• Track and address trends related to billing errors, revenue leakage, and customer disputes.
• Serve as the primary escalation point for billing inquiries and disputes from internal teams and customers.
• Support customer onboarding by ensuring accurate billing setup and documentation.
• Maintain strong working relationships with branch operations leadership.

 

 

Educational background / Work experience

• 5+ years of experience in billing, accounting, or revenue operations in logistics or supply chain environments.
• 2+ years of people management or team leadership experience.

 

 

Skills & Competencies

• Strong leadership and team management skills

• Excellent organizational and multitasking abilities
• Strong attention to detail
• Ability to manage high-volume, complex billing environments

• Process improvement and operational excellence
• Cross-functional collaboration
• Analytical and problem-solving skills
• Strong communication and stakeholder management

 

 

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• Supervise and mentor billing team, including providing training, coaching, and performance evaluations.

 

 

Language skills

• Fl