Parking Services Assistant - Part-time (Temporary)

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

The Department of Parking & Transportation is a specialized team that handles everything related to parking and transportation on the University of Mississippi campus. We look to hire individuals that are experienced in customer service and effective problem solving. 

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family -  Administration 

Sub-Family - Customer Service

Career Track / Level - O1

Grade - 1

Min Mid Max $29,120 $36,400 $43,680

Role Summary

For this position, we're needing an individual who can provide excellent customer service at our DPT front office and our Welcome Center on University Avenue. This person will need to be able to give directions and information to visitors while visiting the campus as well as perform parking permit transactions.

 

This is a Part-Time, temporary position. 25 hours per week maximum.

Examples of Work Performed

• Provide customer service at the Welcome Center on University Ave and DPT front office. Hours will vary depending on our full-time staff. A positive experience by all visitors should be the main goal each and every day. 

• Process visitor parking permits via mobile Point-Of-Sale handheld.

• Complete necessary paperwork to keep up with visitor parking permits.

• Verify digital permits via mobile devices.

• Use a two-way radio to communicate with DPT dispatch staff regarding parking issues.

• Fill in for DPT staff that are on PTO. 

• Perform similar or related duties as assigned or required. 

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Responds to customer inquiries and service requests by phone, email, or chat through the case or client management system.
2. Provides accurate information to resolve customer inquiries.
3. Logs case notes in the case management system for each customer inquiry or request.
4. Escalates issues to customer service leaders or to central units.
5. Redirects customers as best as possible for out-of-scope inquiries.
6. Triages questions and concerns; provides detailed information on items escalated to other business units.
7. Tracks cases until customer requests are fulfilled, or inquiries are answered.

Minimum Education/Experience

Education: High School or Equivalent

 

Preferred Qualifications

This is a Part-Time, temporary position. 25 hours per week maximum.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally requ