Senior Product Designer, CloudKitchens - New York

Who we are

Picnic is a fast-growing corporate meal delivery and catering service transforming how teams eat at work. By partnering with top local food halls and restaurants, we bring high-quality meals to offices in a way that drives steady, predictable demand for our restaurant partners while giving companies a premium lunch experience without the premium cost. Teams at NVIDIA, SpaceX, Polymarket, Silna Health, and many others rely on Picnic every day and consistently rave about the service.

Our world-class technology team powers everything we do with proprietary software that runs our operation end -to end, including our ordering app, business portal, and suite of delivery tools. We have grown 16x in the last year, continue to double every quarter, and are rapidly expanding into all major US cities.

 

What you’ll be doing

We’re looking for a Senior Product Designer to lead design on our Delivery Team.

You’ll be responsible for:

Designing a courier app that delivers: Build an intuitive mobile app that guides couriers through complex workflows in the simplest way possible. From smart routing and real-time instructions to clear pickup and drop-off flows, your designs will remove friction from every step of the journey and help couriers deliver meals accurately and on time.

Building tools that power our delivery network: Create a suite of delivery management products that give our dispatch team total visibility and control. From interactive maps and live dashboards to operational tools that coordinate a fast-growing fleet, your work will turn operational complexity into simple, actionable systems that keep our network running smoothly at scale.

Shaping end-to-end delivery workflows: Apply service design thinking and on-the-ground user research to understand and improve how our delivery workflows function across digital and physical touchpoints. You'll come up with novel solutions to complex problems that account for real-world delivery processes, operational constraints, and the need to scale.

Leveraging AI to supercharge how we design, sell, and support: Explore, design, and implement AI-powered solutions for our customers as well as internal tools for our design team. Our goal is to smartly leverage AI to scale our business and make smarter, faster decisions.

Collaborating deeply with product managers, engineers, and operations: Iteratively plan, build, test, and launch products that solve real user problems and push the business forward.

Participating in design critiques and cross-functional reviews: Refine ideas, gather rapid feedback, and iterate on high-impact solutions.

Understanding and championing our users: Conduct discovery research to surface user insights that influences your team's strategy and prioritizing usability by testing your designs with real users.

Enhancing our design system: Contribute and improve core patterns that support consistency across our products.

 

What we’re looking for

• A passion for food and helping restaurateurs succeed!
• 8+ years of experience in product or UX design.
• Strong full-stack design skills; from interaction design to visual design to system thinking, and everything in between.
• A proven track record of building products from the ground up and working effectively with cross-functional partners.
• Familiarity with designing complex data-driven applications like tables, maps, and analytics.
• Familiarity with designing mobile apps.
• An impact-driven mindset that prioritizes delivering value to customers as fast as possible.
• An ability to be a strategic partner by helping to understand the competitive environment and shape a vision for how our products will fit in the market.
• A team player who is a proactive communicator, has no ego, and loves to collaborate with others. 
• Sound judgement that combines data with instinct to build the right thing and meet business objectives.

 

Why join us

Work in a booming industry: The US catering and corporate meal market is already worth more than 70 billion dollars and is projected to surpass 130 billion dollars in the coming decade. Picnic is growing 16 times year over year, scaling quickly across major US cities, and is positioned to capture a significant share of this rapidly expanding market.

Get in early and be rewarded: You will be awarded a generous amount of equity as part of your compensation (with opportunities to get more through exceptional performance). As a pre-IPO company this means potential for a la