Client Services Correspondence Representative

Client Services Correspondence Representative

Full TimeSUPPORT
Jacksonville, FL, USRamsey, NJ, USRequisition ID: 2524Apply 

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

Summary of the Client Services Correspondence Representative:

The Client Correspondence Representative will receive, review, determine and execute the appropriate response for all incoming correspondence

Essential Functions of the Client Services Correspondence Representative:

• Open, sort and distribute the incoming mail
• Update weekly logs and productivity reports
• Update Collection System
• Prepare necessary letters to consumers
• Request or retrieve Validation of Debt
• Send Validation of Debt
• Maintain copies of letters and documents sent to the customer or authorized third party
• Coordinate client related requests with all internal business units

· Develop and apply knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures

· Regular attendance and timeliness are required due to the production-based nature of the business and client requirements

Non-Essential Functions of the Client Services Correspondence Representative:

· Provide proactive feedback to manager concerning process improvements for efficiencies

· Perform other duties as assigned

Requirements of the Client Services Correspondence Representative:

· High school diploma or equivalent required. Associates Degree preferred

· Experience interpreting account contracts, reports and client correspondence

· Excellent written and oral communication/interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner

· Strong computer proficiency (MS Office products)

· Effective customer service and follow through skills

· Excellent time management, organizational, analytical and problem-solving skills

· Ability to exercise good judgment and decision-making skills and pay attention to detail

· Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

Benefits for the Client Services Correspondence Representative:

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)

EEO/Veteran/Disabled