Staff Tech, Prod&Tech Support

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

 

Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

 

About this role

 

Spot Coolers, a wholly owned subsidiary of Carrier, rents and sells commercial portable air-conditioning and heating solutions nationwide helping customers stay up and running.

Spot Coolers has an opening for a Rentals Branch Associate in our San Leandro, CA location.

In this role, you will complete sales deliveries/pickups/customer service calls to build Spot Coolers reputation as the best company in the business. This role also serves as a first responder for all customer servicing activities – deliveries, pick-ups, equipment swaps, etc.

  

Key Responsibilities

 

• • Works under moderate supervision to provide product and technical support.
  • Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
  • Conducts technical training and product briefing with customers, vendors, and company representatives.
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives, or field staff for coordinated product solution.
  • Complete all required paperwork – order write-ups, customer setups, etc., per Policy.
  • Rotate on-call schedule working overtime on nights/weekends.

 

Basic Qualifications

 

• • High School Diploma or GED
  • 1+ years’ experience with Microsoft Office
  • Must have valid driver’s license

 

Preferred Qualifications

 

Other qualifications you may have that would be beneficial in this role include:

• • Excellent verbal and written communication skills
  • Strong phone skills
  • Strong organizational skills
  • Excellent attention to detail and accuracy

 

Pay Range

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purch