BizOps Engineer I

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer I

Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE).
The role of the Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer-run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles, including operational design, automation, capacity planning, and monitoring that lead to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We are seeking a highly motivated early career Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercard's global operations. As a developing thought leader in your field, you will bring technical expertise, a passion for automation, and a thirst for problem-solving to the table.
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Key Responsibilities

What You’ll Do:

• Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives and create new practices where applicable.
• Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs).
• Monitor and manage system reliability performance, ensuring systems meet SLOs.
• Communicate reliability concerns and their potential impact with key stakeholders.
• Promote the prioritization of reliability throughout the software development life cycle.
• Design, code, test, and deliver solutions to automate manual operations.
• Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis.
• Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met.
• Share lessons learned and best practices regarding reliability and performance with stakeholders and team members.
• Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization.
• Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives.
• Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams.
• Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance.
• Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization.

Team Specific Skills

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend time throughout their career with various aspects of the role:

Operational Resiliency Architect:
• Support application health, performance, and capacity.
• Assist in system design consulting, capacity planning, and launch reviews.
• Collaborate with development and product teams to establish monitoring and alerting strategies.

DevOps/Automat