Customer Service Representative (344268)

Responsibilities:

• Support the Metallics and Long Products from AMKR and partner mills sales within the North America markets that includes but no limited to: Pig Iron, HBI, and finished products. 
• Analyzes purchase orders from customers for entry into SAP.
• Follow orders through to delivery at U.S. and/or Mexican and Canadian ports for customer pick-up of ordered material. Send regular status updates and order confirmations to customers.
• Follow and track production/shipment delays and make sure customer priorities are considered and corrective actions are implemented.
• Coordinate shipping with the logistics team and the ArcelorMittal mills to ensure timely delivery and customer satisfaction.
• Gather and forward proper shipping documentation to the logistics team for vessel entries within the North America region. 
• Responsible for ensuring that customers receive invoices for shipments no more than 5 days after vessel arrives.
• Communicate with mill contacts by responding to requests and ensuring overall customer satisfaction.
• Work closely with the technical rep to ensure technical specs of orders are entered accurately with the producing mill.
• When applicable (for indexed contracts), update order prices prior to shipment in agreement with their direct manager.
• Enter and complete technical and commercial claims as instructed by management and the technical rep.
• Responsible for inquiry creation for new items as instructed by the technical rep.
• Other duties and projects as assigned.

Profile:

• Bachelor's degree or equivalent, relevant, professional work experiences is required.
• 3–5-year experience in a business environment or in a similar position. 
• Work related experience in a manufacturing or Business to Consumer environment is a plus.
• Strong oral and written communication skills.
• Good problem solving and analytical skills
• Ability to work in a dynamic, flexible environment where priorities are continually changing.
• Computer proficiency with the Microsoft Office suite of products (Excel/Word/PowerPoint) and web-based applications.
• SAP Experience is a plus.

Team:

• Reporting line: Business Development Manager, USA 
• Location of your colleagues: USA

 

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).  For more information about ArcelorMittal please visit: http://corporate.arcelormittal.com