Director of Product Management - Classy

GoFundMe’s mission is to help people help each other by making it safe and easy for people to ask for help and support the causes they care about. Since 2010, GoFundMe has become a trusted leader in online fundraising, with $17 billion raised from over 200 million donations. In 2022, GoFundMe acquired Classy, the leading nonprofit fundraising software company, which operates as a wholly owned subsidiary of GoFundMe. Together, the two companies serve as a global leader in giving for individuals and nonprofits, accelerating growth and unlocking new opportunities to help more people and organizations. Our vision is to become the most helpful place in the world—join us! 

Classy leads innovation in fundraising solutions for the nonprofit sector, which has a huge addressable market, and is the third largest employing industry in the U.S. As Classy continues its growth, we are looking to add a Director of Product Management to our team! As the Director of Product on Classy’s team, you will have responsibility for delivering great product experiences for Classy. As a thought strategist, you will innovate on behalf of our customers by advising the ongoing development of our solutions to market. The optimal candidate will have extensive experience delivering solutions in a B2B SaaS environment. Most importantly,  an obsession with driving positive customer outcomes, not just shipping features, that truly drive innovation where technology meets social good.

What you’ll do

• Lead Classy’s Product Managers (currently 7) focused on Non Profit Experiences
• Participate as a leader in the general operations of the Product, Design and Engineering organization
• Convert company and product strategy into a prioritized product roadmap and partner with Design and Engineering to drive execution of that roadmap
• Manage relationships across all functions to ensure feature feasibility, collaboration amongst teams, and to identify any potential barriers to launch
• Work closely with product marketing, sales and customer success to identify target customer segments, evaluate market trends to align the product delivery with market needs
• Participate in all aspects of the development lifecycle, from definition through deployment, adoption and support
• Build and coach a world class team of product managers to drive product excellence. Foster a culture of customer centricity, innovation and agility
• Manage discipline around measurement and reporting of success of each product offering
• Recruit, develop, and retain world class talent

What you bring:

• 7+ years of work experience in product management and working with engineering teams
• 3-5 years of leading and managing the Product Management function for a large-scale B2B SaaS application (ideally with platform / API and payments experience)
• Proven success driving revenue growth through sustained customer-centered product innovation
• Strong track record of product execution and excellence through rigorous adoption of product management best practices, processes and methodologies.
• Strong advocate of top-notch user experience with great attention to detail.
• Strong sense of ownership to drive things end-to-end from ideation to customer’s satisfaction and business outcomes.
• Highly data-driven and adept at extracting insights from both quantitative and qualitative data to inform important product decisions, remove biases and eliminate opinions.
• A strong team player with ability to build cross-team partnerships and strategic alignment; and to influence without direct authority.
• Advanced degree in relevant field or highly relevant experience in lieu of education
  
  What would be awesome to have (Preferred):

• Non-Profit experience 
• eCommerce Experience
• B2B, B2C or B2B2C experience

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning &a