Senior Internal Communications Specialist - Experian Health - 3+ years experience, 100% REMOTE (NOT HYBRID)

Company Description

At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by purpose and want to make a difference.  We strive to have a diverse group of people and minds who are:

• OPEN: Have a growth mindset and collaborate often with others to make things happen
• NIMBLE:  Always embracing change and pushing the envelope on innovative ways to solve problems
• EFFECTIVE:  Accountable to themselves and to others

Job Description

Employee Communications & Culture Specialist/Manager

The purpose of this position is to enhance communications and culture for employees of Experian Health to drive greater employee engagement, advocacy and alignment with our business strategy--in turn helping to create better customer experiences and drive the business forward.

The ideal candidate for this position will have extreme attention to detail, be a strong writer, and a customer and culture advocate. They’ll be an expert on multi-channel tactics (i.e., intranet, social media, videos), a follower of communications best practices, a proven problem solver and a collaborative practitioner who can partner with colleagues to develop strategic plans. 

Responsibilities:

• A history of writing consistent and delightful copy, as demonstrated by a portfolio of work that can be shared, with strong examples of how your multi-channel writing approach led to positive employee experiences.
• Key lead and owner of any communications avenues with impact to all org employees. Examples of this are All Employee Webcasts throughout the year, Executive Team announcements, a monthly People Newsletter, All Employee Microsoft Teams channel, and more.
• Works with internal partners to design and execute strategic communications and programs to increase overall employee alignment and engagement. Mines, writes, and edits compelling content and stories.
• Creates, plans, and maintains all communication policies and procedures.
• Builds strong relationships with leadership across the business to communicate strategic goals and initiatives and ensure a "One Experian" approach despite remote and distributed workforce.
• Creates and drives culture promoting activities throughout the business, supporting the company’s business strategy while addressing the needs of multiple office locations, international employee groups, as well as a large percentage of remote employees working from home
• Participates in cross-functional teams to ensure continuity of department and culture plans across the organization. Partners with HR to drive specific goals for growth in overall employee satisfaction and retention
• Drives projects from conception to completion, bringing strong strategic vision, organizational skills, attention to detail, and ability to manage multiple tasks and deadlines simultaneously
• Other duties as required.

Qualifications

Qualifications

• Bachelor’s degree in Communications, English, Journalism, or Marketing preferred
• 3+ years experience in Communications or similar role required
• Strong writing, editing, proofreading, layout, and design skills
• Excellent organizational, project management, and time management skills
• Self-motivated, comfortable taking initiative in ambiguous situations 
• Positive and professional approach to relationship management
• A passion for people and company culture
• Confident and skilled communicator and presenter
• Ability to work with all levels of management
• Training and education background a plus
• Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Proficiency in Video production – from camera operation for video cap