Sr. Program Manager, DSP, SLS, SLS

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. Come join the team and help us make history!

We are looking for a dynamic and organized self-starter to join as a Sr. Program Manager for the Last Mile team to manage Service Level Standards (SLS). This person will own delivery performance programs and mechanisms that delivery service partners (DSPs) use to manage their operations. We are seeking bar-raising candidates who are able to:
- Analyze metrics and behaviors to draw key business insights
- Identify, develop and execute performance programs that will improve the safety, quality, and speed of customers’ shipments
- Partner with cross functional stakeholders to drive programs that enable DSPs to be successful
- Develop effective scaling mechanisms
- Operate and deliver in a fast-paced environment

Role may require to travel upto 25% with US

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.