Medical Assistant Lead Endocrinology and Diabetes

Job Summary

Provides daily support with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service and satisfaction. Oversees and leads activities of non-licensed clinical staff.

 

Essential Functions

• Proficient in MDI and daily improvement; ensures employee conformance to standard work and daily lead metrics. Responsible for audits and collaborative reviews.

• Provides schedule management for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.

• Prepares work schedules and expedites workflow. Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures. Supports business metrics for the practice.

• Assists practice leader with the monitoring of time, attendance records and payroll for staff. Notifies practice leader of any staffing shortages and/or needs. Assists with coverage of those shortages. Arranges coverage for sick call-ins, vacations, leaves, and other time off.

• Performs first level employee relations to help resolve issues and maintain employee schedules. Maintains harmony among workers and resolves grievances with assistance of practice leader.

Qualifications

• Required High School Diploma or equivalent Or GED

• Successful completion of a competency based orientation program Required

• 5 years of relevant experience Experience working in a physician practice or healthcare setting Required

• Experience working as a medical assistant, paramedic, Licensed Practical Nurse (LPN), or Registered Nurse (RN) Required

• Experience using EPIC Required

• Experience as an EPIC SuperUser Preferred

• Experience in Kaizen Culture/Standard Work Preferred

• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing Upon Hire required Or

• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants 120 Days required Or

• CRT-Medical Assistant, Certified (CCMA) - NHA National Healthcareer Association 120 Days required Or

• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals 120 Days required Or

• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists Upon Hire required Or

• LIC-Paramedic License - STATE_MI State of Michigan Upon Hire required Or

• LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required

• CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or

• CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 35 Michigan St - Grand Rapids

Department Name

Endocrinology - HDVCH - HB

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:00 a.m. to 3:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEM