Case Manager - Pathway of Hope

Job Objective: Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives 

 

Essential Functions: 

• Outreach and Engagement 

• Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements 

• Engage and build rapport with target population 

• Conduct screening interviews with potential applicants in accordance with POH eligibility requirements 

• Present potential participant to POH team to include the corps officer, corps support staff, and Divisional POH program manager 

• Provide appropriate referrals for individuals not eligible for POH services 

 

• Case Management 

• Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations 

• Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues 

• Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives.  Update case plan as needed 

• Schedule regular meeting times with participants to develop and review goals and objectives 

• Conduct home visits as determined by the case plan 

• Provide information and referral services as needed 

• Assist participants in connecting to and accessing appropriate community resources 

• Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc. 

• Provide financial assistance in accordance with program policies and procedures. 

• Coordinate case management efforts with all staff and contracted services to meet individual and family needs 

• Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination 

• Assist participant to develop a crisis plan; be available during off hours to respond to an emergency 

• Conduct life skills and budgeting classes 

• Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenge