Senior Program Manager

Majesco isn’t just riding the AI wave – we’re leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes.

In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today’s modern era of insurance. Break free from the past and build the future of insurance.

Job Overview:

The Senior Program Manager is a results-driven functional leadership role with responsibility for spearheading critical business objectives within Majesco’s Global Technical Support (GTS) organization. This role is pivotal in accelerating key strategic goals, including, but not limited to, AI adoption, embedding Knowledge-Centered Services (KCS) practices, and championing Supportability initiatives across products and services. This role requires proven technical acumen, customer-centric thinking, and change leadership combined with program management experience leading complex organizational and service delivery transformation to enable delivery of support on a global scale.

The role will work closely with Majesco’s Support, Product, and Engineering leaders, and Analytics and IT teams, as well as external technology partners, to design, pilot, and scale transformative support capabilities.

Duties & Responsibilities:

Agile Program Leadership & Strategic Alignment

• Lead end-to-end execution of large-scale software implementation programs by defining scope, success metrics, and governance structures, ensuring alignment with strategic priorities and consistent delivery across multiple projects.
• Drive Agile planning and execution while managing project controls, including change management, risk mitigation, and issue resolution, to support cross-functional collaboration and continuous improvement throughout the program lifecycle.

Stakeholder Engagement & Communication

• Act as the primary liaison between internal teams and external stakeholders, fostering strong relationships and ensuring transparent communication, collaboration, and alignment throughout program execution.
• Document technical solutions and promote a culture of open knowledge sharing by facilitating regular reporting, encouraging cross-functional collaboration, and supporting client success through proactive engagement.

Project Governance & Lifecycle Management

• Oversee multiple project lifecycles within complex programs, ensuring adherence to governance standards, delivery methodologies (Agile, Waterfall, Hybrid), and industry best practices.
• Monitor execution across timelines, budgets, and quality benchmarks while managing change control, risk mitigation, and issue resolution to ensure successful outcomes.

Technical Oversight & Support

• Coordinate cross-functional collaboration to deliver high-quality software products and support services, including integration planning, interface development, and end-user technical support.
• Troubleshoot and resolve technical issues efficiently while leading implementation efforts between Majesco products and external systems to ensure seamless functionality.

Operational Oversight & Support

• Provide strategic direction and ongoing support to project teams, ensuring clarity of roles, deliverables, and resource allocation to optimize performance across initiatives.
• Maintain consistent documentation, reporting, and knowledge sharing to drive transparency and alignment throughout the program lifecycle.

Compliance, Quality, and Continuous Improvement

• Ensure program activities comply with internal policies, industry standards, and regulatory requirements while monitoring quality metrics and identifying areas for improvement.
• Promote a culture of excellence and innovation by driving continuous