Senior Manager, Customer Credit Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• This is an exciting opportunity to lead a newly formed team of Credit professionals based in various global locations.
• You will collaborate with regional US-based Order to Cash leaders in our Cash Collections and Order Processing organization, serving a global customer base
• You will participate in the coordination of US Order-to-Cash team activities with your global counterparts and work closely with the with Senior Director, Global Order-to-Cash Operations
• You will manage a direct report and their associated team to ensure a smooth and efficient department, whilst operating in a dual reporting structure that supports local site leadership.
• You will get the opportunity to be a change agent, we are a fast-growing company and a constantly evolving team.
• Motivate and develop team through coaching, feedback, and personal development in order to enhance individual and team performance and maximize staff retention.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Communicate with customers and company stakeholders to build and maintain a strong working relationship.
• Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.

What your team will do: 

• Evaluate the creditworthiness of potential and existing direct customers and partners
• Create, maintain, and improve documentation of procedures and ensure compliance with all relevant legislation and internal controls.
• Collaborate with the OTC Managers to create an efficiency in cash collection activities and reduce bad debt exposure.
• Review, update and maintain the ServiceNow Credit Policy
• Management of and reporting around ServiceNow’s credit risk, including direct ownership of quarterly credit limit review processes
• Commercial appraisal of credit risk in growth territories and new relationships
• Review and approval of credit terms on customer contracts
• Act as point of contact for all matters relating to credit management.

Qualifications

To be successful in this role you have:

• Passionate about building a world-class Accounts Receivable team
• Experience in managing a large team
• Bachelor’s degree, preferably in finance
• 7 years of experience in finance
• Proficient in Microsoft Office
• Excellent verbal and written communication skills
• Preferred: Previous Accounts Receivable Experience

FD21

For positions in California (outside of the Bay Area), we offer a base pay of $120,420 - $210,780, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan wi