Sr. Director, Digital Solutions Account Lead

Why iCrossing

For over 20 years, iCrossing has been partnering with the world’s largest B2B and B2C brands to provide connected marketing & technology solutions that transform brand experiences and marketing strategies into superior business outcomes. Our human centric approach evolves customer experience, employee experience, and user experience across digital and physical channels powered by data and intelligent creative.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.  What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.

About this job

We have an exciting opportunity for an experienced leader with a proven track record in leading digital transformation and connecting technology with outcomes. As an established digital leader, you will have the skills to drive digital outcomes across the client business by imparting your digital knowledge and skills in constructive, empowering, and collaborative ways with both internal stakeholder teams and with clients at all levels. You will have a key role with other senior leaders and will be the driving force behind our client’s digital initiatives while supporting the agency’s growth.

Who you are

• A Visionary entrepreneurial and collaborative leader.
• Comfortable with change leadership/management.
• A strategic thinker and a pragmatic implementor. 
• An expert in software engineering.
• Proficient with oral and written communications that make an impact.
• Driven to continuously improve.
• Seeking to build internal relationships to deepen collaboration. 
• A builder of high-performing cross-functional teams from recruiting to coaching. 
• An independent worker who thrives in a fast-paced environment with little direct supervision.

Key Responsibilities

• Develop and maintain a trusted partnership with client stakeholders across regions, business units, and reporting structure to be their confidant, problem solver, and ally. 
• Ensure iCrossing recommendations and outputs are aligned with client business outcomes in all aspects of engagement.
• Develop healthy pipeline of differentiated client opportunities by working with client teams and alliance partnerships.
• Enhance existing and early engagement with digital transformation dimensions creating stickiness and increased client value through acceleration and scaling digital experiences.
• Drive digital innovation and serve as a cross-functional change agent across the covered accounts.
• Lead development and adoption of digitally centric processes by working cross-functionally with the client and iCrossing teams.
• Drive the digital agenda with clients and internal teams as a thought leader and champion to engender a digital mindset from the top down.
• Ensure collaboration, knowledge sharing, and digital best practices between iCrossing’s teams and client stakeholders to help embed a robust digital ecosystem.
• Create and maintain a dynamic account plan that identifies and aligns strategic client needs/investments across the entire enterprise to iCrossing capabilities, activities, and subject matter expertise. 
• Identify the key disruptive digital technologies and services that could enhance clients’ key business capabilities.
• Prioritize business capabilities and associated disruptive digital technologies based on analysis of business value and impact.
• Provide technical mentorship, guidance and feedback to client and iCrossing teams.
• Drive innovation among the teams and help communicate and champion new ideas across teams in multiple global locations.

Required Experience/Education:

• Degree minimum: Bachelor's degree required, MBA or Graduate degree preferred. 
• 10+ years consulting and/or transformation agency experience or experience at a high growth tech companies or technology-focused enterprises in digital product engineering leading software development teams with emphasis on customer and consumer solutions and engagement platforms
• 10+ years of progressively digital technical leadership experiences with scale outcomes
• Exceptional at cultivating relationships and collaborating with clients, peers and colleagues across multiple lines of business and platforms, able to unlock potential in teams and build, develop, and foster talent.
• Proven skills and ability to lead technology transformation and effective agile development.
• Proven experience in leveraging big da