Client Support Specialist

DHL Supply Chain is Hiring!? At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. 

 

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat. 

 

Position: Second Shift Client Support Specialist 

Shift: 2:30pm – 11:00 pm, Monday-Friday; holidays and weekends as needed 

Additional Incentives:?There are no further incentives available beyond what has been outlined. 

 

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. 

 

• Assess and address customer needs to ensure satisfaction and build strong, lasting relationships. 

• Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution. 

• Serve as the primary liaison between customers and internal teams like warehouse and transportation. 

• Build and maintain trust with customers through clear, open, and interactive communication. 

• Process and accurately input all customer orders and special shipping requests. 

• Track customer orders and proactively communicate status updates and any changes. 

• Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery. 

• Manage all order-related paperwork and maintain organized files for easy access. 

• Maintain and update a current and accurate procedures manual for all client support processes. 

• Run various reports to check product availability and inventory integrity and identify and resolve variances. 

• Contribute to and participate in initiatives that improve safety, quality, and productivity. 

• Ensure all food safety and quality guidelines are followed in all tasks. 

• Crosstrain in various tasks to provide coverage and assistance to other team members. 

• Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions. 

• Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment. 

 

SECURITY AND SAFETY 

• Adheres to all company security and inventory control procedures. 

• Maintains a secure work environment and reports any safety or security concerns to management immediately. 

• Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.