Banquet Server - Hilton VBO

Full Job Description

Position Title: Banquet Server @ Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Banquet Server to join our team to embrace those values.

Position Overview:
The Banquet Server is responsible for serving food and beverages to patrons, helping prepare for and clean up after the event, and providing prompt and courteous service to all guests.

Job Functions:

• Assist the manager /captain or front of the house staff whenever necessary as directed by a supervisor.
• Serving banquet functions as needed.
• Complete special projects with appropriate training as assigned by the Manager.
• Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
• Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.
• Maintain food and cleanliness standards to ensure that the highest quality products are consistently maintained.
• Accomplish daily assignment of duties in designated banquet areas to the quality standards of the hotel/franchise.
• Keep the function room and station neat & clean per established policies & procedures.
• Use proper in-room clearing & aisle tray break-down buffet or other special food service tables & equipment.
• Assist with setting up/breaking down buffet or other special food service tables & equipment.
• Always provide guest services in a highly professional manner exceeding guest expectations.
• Interact with fellow associates in a courteous and professional manner.
• Acknowledge, understand, and comply with all Company/franchise policy, procedures and work practices.
• Attend and participate in all appropriate and/or mandatory meetings and on-going training sessions.
• Complete assigned side work.
• Successfully complete all other duties as assigned.

Qualifications

• Experience in a hotel or related field preferred but not required
• Must have basic reading, writing, and math skills.
• Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
• Strong work ethic and willingness to learn and adapt in a fast-paced environment
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
• Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
• Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to 50lbs.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
• TOP” Requirement
  • TEAM UP: Be golden, collaborate and help others succeed
  • OWN IT: Be a role model, embrace responsibility and keep learning
  • PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full Time associate