Business Services Supervisor (3248)

Job DetailsJob Location: Goodwill Main Plant-GWIMP - Miami, FL 33142Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: DayJob Category: Nonprofit - Social ServicesSummary:

The Business Services Supervisor works with the Placement Manager and is responsible for the planning, organization, administration, and supervision of the activities and functions of the job placement and supported employment department. This position provides training and supervision to Business Services Specialists. 

Essential Duties and Responsibilities:

Oversees the day-to-day operations of the job placement and supported employment department.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, developing, and disciplining employees; addressing complaints and resolving problems; assisting with Leave of Absence coordination when applicable.
Ensure staff accurately review documentation to determine each participant’s program eligibility.
Oversee staff as they provide case management, counseling, crisis intervention, and placement services.
Conduct monthly case staffing to ensure ongoing progress is being made on the participant’s case plan goals.
Engages regularly with program funders to ensure all programming requirements are being met.
Coordinates meetings with prospective employers for potential participant placement.
Monitors all program authorizations for billing purposes and ensures that all required monthly reports, program plans are completed as required.
Manages records of department services and submits periodic reports on the status of programs.
Responsible for the submission of placement follow-up, satisfaction survey, and compliance requirements
Comply with agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. 
Performs other duties as assigned.
QualificationsKnowledge, Skills, and Abilities:

Experience providing job placement services to diverse populations.
Must have the ability to establish and maintain good working relationships with community partners. 
Must be flexible, multi-task oriented, and able to prioritize job duties with minimal supervision, including flexibility in work hours.
Must always exercise discretion and confidentiality.
Must attend required meetings.
Must have good written and computer skills necessary to perform job duties.
Must follow all safety procedures and correct safety issues, if possible.  
Must have a valid driver’s license and have access to a reliable vehicle.
Able to operate a computer and MS Office software, including Word and Excel. 
Ability to work independently with minimal supervision.  Responds appropriately to supervision.
Ability to listen to and understand information and ideas presented through spoken words and sentences, and communicate information and ideas in speaking so others will understand. 
Demonstrates responsible behavior, initiative, effort, and commitment towards completing assignments efficiently.  Demonstrate problem-solving skills and pay attention to detail.

Education and Experience:  

Minimal 6-8 years of experience in the Human Service field. Minimal 3-5 years of supervisory experience. 
Bachelor’s Degree from an accredited institution. Experience may be considered instead of education at the discretion of the Vice President of Mission Services.
Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired. 
Strong counseling and coaching skills. Excellent interpersonal and written communication skills.
Previous experience in human resources, human services, or job development is a plus.
Computer literate. Excellent organization, communication, and interpersonal skills.
Bilingual (English/Spanish) highly desirable. 

Competencies:                                              

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving: Identifies and resolves problems promptly; develops alternative solutions; and uses reason even when dealing with emotional topics.
Communication and customer services: Ability to read, write, and communicate effectively in English.  Spanish/ French-Creole is a plus, but not required. Use appropriate terminology appropriate to the intended audience.  Edits written work for spelling and grammar.  Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences, and get clarification. 
Mathematic Skills: Ability to apply concepts such as basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations.  Presen