Senior Manager, GMNS Issues, Events & Remediation

The Senior Manager, GMNS Issues, Events & Remediation will:

·       Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.

·       Oversee tracking of issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly

·       Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU

·       Manage specific risk and controls governance forums for GMNS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums

·       Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs

·       Facilitate the understanding and use of the risk governance framework across BUs through regular communication

·       Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)

·       Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU

·       Lead implementation of key areas training initiatives that align with Operational Risk Management

·       Manage processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials

·       Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

·       4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

·       Excellent project management, communication, and interpersonal skills

·       Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

·       Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

·       Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

·       Experience in at least one of the following:

·       Translating operational risk strategy and appetite into execution guidelines

·       Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

·       Oversee the implementation of the operational risk governance frameworks

·       Communicating and ensuring understanding and adherence to operational risk procedures and standards

·       Manage the operational risk exam management processes

·       Experience in financial services industry

ORMCM