Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

The Customer Success Technologist (CST) is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. CSTs also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.

This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.

The Skillset

Customer Support & Troubleshooting:

• Serve as the technical point of contact for frontline users (admins, analysts, training leads).

• Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.

• Provide ongoing technical support and ensure timely resolution of admin-level issues.
  

Training & Enablement:

• Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators.

• Own and execute “Train the Trainer” programs to scale internal agency enablement.

• Communicate product updates and platform enhancements to drive feature adoption and engagement.
  

Internal Product SME & CSM Enablement:

• Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.

• Partner with Product, PMM, and Enablement teams to:

  • Stay aligned with the roadmap and upcoming releases.

  • Ensure all enablement materials and customer-facing resources are accurate and up to date.

  • Implement internal train-back programs and role-based learning.

  • Join customer calls and support escalations as needed to provide technical expertise.
    

Cross-Functional Collaboration & Feedback Loop:

• Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.

• Support testing and rollout of new features with key customer partners.

• Advocate for the frontline user experience across internal teams.
  

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

Focus:
Quickly integrate into Safe City support and CST operations.