Medical Assistant- Urology Technician II

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Under the direction of the Practice Manager, the Urology Technician II (UT- II) is responsible for assisting the physicians, advanced practice providers, and nurses with management and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. The UT- II works with the care team in providing a wide variety of clinical and technical support functions in the delivery of care within the practice. His/her primary role is to assist with outpatient procedures, assure efficient patient flow through the clinic, to maintain a clean, organized, and safe patient care environment and to promote patient satisfaction by interacting with patients in a professional, respectful, and friendly manner. In addition, the UT - II is expected to actively collaborate with the Practice Manager to ensure effective UT efforts across the clinical practice, and to function as a mentor to the UT - I. General Responsibilities: Ensures efficient patient flow through the clinic: - Greets patient and family in waiting room and escorts to exam room. - Identify patient using 2 identifiers (name & DOB). - Alerts patients to possible delays in visit timing. - Obtains and documents accurate vital signs, height, weight, pain level and allergies. - Ensure that pre-visit paperwork has been completed. - Prior to or during the patient appointment, performs appropriate ancillary services (urinalysis) unless otherwise directed by the physician. - Obtains (verify using 2 identifiers), processes, and documents results for urine specimens using the Clinitek device. - Under direction of physician sends urine specimens for culture & sensitivity or cytology (verify using 2 identifiers). - Anticipates needs of physician during the appointment, setting up special equipment, supplies and paperwork as needed for visit. - Alerts provider when the patient is ready to be seen and communicates all pertinent clinical information. - Assist patients with check-out process. - Cleans and prepares exam room for next patient - Responds to the need to expedite processes, trying to maintain schedules and timely patient flow. - As appropriate, assists physicians with patient care during patient visits. - Adheres to MGH hand hygiene and standard precaution guidelines. - Provides care appropriate to age group of patients in the practice setting and documents data per practice protocols. - Supports a variety of treatments and procedures according to Department/MGH standard policies and procedures. - Correctly and appropriately uses Ambulatory Patient Tracking System to enhance patient flow via timely and effective communication of patient movements in practice. Maintains neat, clean, and safe exam rooms and treatment areas: § Ensures: § Patient care areas are clean, organized, and ready for patients § Exam and treatment rooms are properly stocked, equipped, and secured as applicable § All equipment is cleaned after useper office protocol and is in good working order with a current biomedical inspection sticker § Supplies are put away in a timely manner. Participates in daily operational activities necessary for a safe patient care environment: - Checks unit emergency equipment for lock integrity and biomedical safety checks. - Checks all refrigerator temperatures and maintains records in the Safety Manual. - Performs all quality checks for the POCT. - Performs all quality checks for the Cidex OPA and the Steris system. - Assumes responsibility for the maintenance of neat, organized and well stocked exam rooms. - Understands and monitors appropriate cleaning of all equipment. - Maintain patient confidentiality. - Maintains MGH-JCAHO standards on the unit. - Effectively communicates any care-patient issues with peers, nursing staff, Practice Manager, and Operations Manager. - Effectively supports and functions as a member of the care team. - Promotes patient/customer satisfaction byinteracting with patients in a professional, respectful, friendly manner consistent with their needs. - Adheres to Human Resource policies with respect to attendance and dress code. - Adheres to MGH customer service philosophy in all patient interactions. - Interacts in a professional, supportive, and collaborative fashion with other members of the care team. - Accepts delegated responsibilities in a positive manner. - Offers to help others i