Operations Support Technical Writer and Investigator

Why Endo?

We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

At Endo, we are building a diverse, equitable and inclusive workplace, and we are looking for talented individuals to join our team.

Job Description Summary

The Operations Support Technical Writer, with support of Site Leadership, sponsors a quality and compliance focused culture, embracing RFT (Right the First Time) and CI (Continuous Improvement) expectations. The Operation Support Technical Writer is expected to be knowledgeable in multiple operational areas: material handling, dispensing, compounding, filling, inspection, and packaging operations with a high degree of knowledge and experience in Quality Management Systems such as change management, deviation investigation, and CAPA. The Operations Support Technical Writer will be liaison between departments to drive timely resolution, expected to result in an improved compliance focused culture and manufacturing waste stream reduction. Role relies heavily on technical writing and investigative skills with potential to build into operational project execution in progressive roles.

Job Description

Scope of Authority -

Rochester, MI manufacturing plant - Cross Departmental.

Key Accountabilities

Quality / Operations

• Leads and/or participates in investigations; writes supporting reports/protocols and minor/major level investigations utilizing root cause analysis tools.
• Emphasis on corrective resolution and preventive measures. Professionally supports cross departmental teams ranging from operators to management level professionals.  
• Executes operational changes/projects, thru change control management; utilizes the Change Management system to plan pre/post implementation action items. 

Quality / Compliance

• Develops training materials related to corrective and preventive actions
• Performs review of procedures during investigations with the ability to identify gaps/misalignment with current practice.
• Executes updates to Standard Operating Procedures (SOPs) and Master Batch Records (MBRs).

Leadership

• Communicates with operators, operations management, and quality.
• Ensures best practices, processes, and procedures are defined, documented, and implemented company-wide that satisfy quality systems requirements

Qualifications

Education

• Required- B.A./B.S. Degree in Science or related field OR
• 5-years experience in pharmaceutical/quality operations including direct quality management system participation

Experience

• Desired: Pharmaceutical/quality operations including direct quality management system participation
• Existing experience writing/executing investigations, or general technical writing

Knowledge

• Knowledge and understanding of manufacturing processes, facilities and processing equipment, as well as cGMPs, SOPs and regulatory requirements. Knowledge of aseptic processing preferred.
• Strong computer/systems skills using Quality Management Systems, MS Office Suite, and/or Enterprise Resource tools (i.e., Trackwise, ComplainceWire, Maximo, Veeva or similar).
• Strong technical writing and presentation skills.

Skills & Abilities

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility/accountability for own actions; Follows through on commitments.
• Resilience - Deals effectively with pressure, remains optimistic and persistent even under adversity.  Recovers quickly from set backs.
• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities
• Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Quality Managemen