Director of Accounting Operations

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.    Job Summary

The Director, Accounting Operations is responsible for the execution and performance of HOA service models, including SnapHOA and similar portfolios, and oversees Accounts Receivable functions, including cash posting, collections, and receivables-related workflows. This role sits between Accounting and Operations and owns the intake, coordination, and flow of information required to support accurate financial reporting and consistent client service. The position ensures that operational activity is visible, structured, and aligned with accounting requirements, while improving service delivery, reducing risk, and standardizing workflows across accounts.

This is a hybrid position based out of the Irvine corporate office.    Compensation: up to $145k depending upon experience

Key Responsibilities

• Own the execution and performance of HOA service models, including SnapHOA and similar portfolios, ensuring consistency in service delivery and alignment with client expectations
• Lead and oversee Accounts Receivable functions, including cash posting, collections, and receivables-related workflows, ensuring timely and accurate processing aligned with client activity
• Own intake and coordination of all accounting-related requests, including JIRA ticket triage, prioritization, and routing, ensuring work is structured, visible, and aligned with deadlines and board deliverables
• Ensure operational activity is visible to accounting by maintaining awareness of ongoing projects, vendor changes, and upcoming financial impacts that affect reporting accuracy
• Act as the first point of coordination for client-facing accounting needs, including responding to inquiries, managing ticket flow, and ensuring timely follow-up and resolution
• Establish and enforce service standards across accounting workflows, including SLAs, prioritization frameworks, and escalation protocols tied to financial deadlines and board requirements
• Drive consistency in how data and documentation are submitted to accounting, reducing rework and improving the quality and completeness of inputs across all accounts
• Partner with the Director, Client Accounting to ensure alignment between operational workflows and financial reporting requirements, including close readiness and exception resolution
• Identify service gaps, workflow breakdowns, and recurring issues, and implement process improvements to improve efficiency, reduce risk, and enhance client experience
• Support board interactions as needed by coordinating financial input, managing expectations, and ensuring accounting is properly represented in service delivery
• Assist in the development and maintenance of SOPs, standardizing workflows across service models and improving consistency in execution
• Support department strategy and implementation of new initiatives, including system enhancements, reporting improvements, and service model evolution

KPI Ownership

Own and report on service-level performance metrics, including:

• JIRA response and resolution times
• Volume and type of client inquiries and escalations
• Operational input completeness and timeliness
• Rework and exception rates tied to missing or incorrect data
• Cost-to-serve and resource utilization across service models
• Board-related escalations tied to service or communication gaps
• AR cash posting timeliness and accuracy
• Collection response times and delinquency visibility

Project Ownership

• Lead initiatives to improve HOA service models (SnapHOA and similar), including workflow redesign, intake structure, and communication frameworks
• Drive implementation of SOPs and process standardization across portfolios
• Partner cross-functionally with Operations, IT, and Accounting on system improvements and service delivery enhancements
• Improve and standardize Accounts Receivable workflows, including cash p