Job Description Summary

Provides expertise in analyzing technical learning needs for a business or function then designs and delivers training solutions. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.

Job Description

Essential Responsibilities:

• Contribute to the training technology design and development of the Initial Certification/License Training Programs for the BWRX-300 following industry best practices.
• Contribute to the training technology design and development of the Continuing Training Programs for both licensed and non-licensed staff.
• Contribute to the quality oversite of the training IT systems supporting the curriculum/materials for both licensed and non-licensed training programs for the BWRX300 and other similar technologies.
• Analyze needs of global training program requirements to develop IT solutions that enhance learning delivery, accessibility, and meets all regulatory/regional/local requirements.
• Design robust and scalable IT training systems, including Learning Management System (LMS) integrations, training development tool workflows, and hosting environments.
• Develop and configure IT systems to support training programs, ensuring seamless integrations with existing customer and organizational platforms.
• Oversee deployment of systems, including user acceptance testing, documentation, communication, release planning, performance optimization, and security compliance.
• Implement and maintain systems that deliver training content to a diverse global customer base, including tools and environments for virtual and in-person delivery.
• Evaluate, establish priorities, and continuously improve effectiveness of IT systems using metrics, feedback, and audits.
• Act as GVH Training IT liaison for program stakeholder, customer, internal, and regulatory venues.
• Provide technical support and training for customers and internal teams using IT systems.
• Work with training instructors and personnel to support the management and delivery of the training programs and provide strong leadership for assigned programs.
• Contribute to developing/supporting corrective actions to address identified areas for improvement.
• Work with other training and business units to support the Fleet Services enterprises.
• Perform special assignments and other related activities as assigned by the Training Manager/Leader.

Required Qualifications:

• Bachelor's degree or equivalent experience in Computer Science, Computer Information Technology, or Computer Engineering. Master’s degree preferred.
• Minimum 10 years of in-depth experience in IT systems analysis, design, infrastructure, operations, and implementation.
• Minimum 5 years of experience with technology/software release planning, version control, and change management.
• Minimum 4 years of expertise in LMS and LCMS administration, configuration, and troubleshooting. Preferred knowledge with VISION Developer & VISION Learning Station.
• Minimum 4 years of strong knowledge of web hosting environments, server management, and virtualization technologies. Preferred knowledge with Windows Server 2019+, Citrix, ColdFusion, and AWS.
• Minimum 3 years of expertise with systems integration methodologies, including API configuration and identify management platforms like Keycloak.
• Strong familiarity with IT security principles, compliance standards, and global data protection regulations.
• Demonstrated ability to operate computer systems, including demonstrated proficiency in the following software applications: MS Word, PowerPoint, Outlook, Visio, Excel, Smartsheet, and Adobe Acrobat.
• Excellent written and oral technical communication skills including technical English composition, grammar, syntax, formatting, etc.
• Demonstrated ability to effectively convey technical concepts to customers and stakeholders.
• Demonstrated personal integrity with ability to handle proprietary, confidential, export controlled and complex technical information.
• Organized self-starter, with demonstrated ability to perform under pressure, set priorities, meet tight deadlines and with proven ability to gauge needs and proactively act without direct supervision.
• Team player with strong interpersonal skills, excellent planning, project leadership and problem-solving skills. 
• Ability to work independently, setting priorities and successfully managing multiple tasks simultaneously with high level of accuracy and attention to detail.
• Willingness to travel to ot