Senior Manager, Digital Experience Delivery - Personal Lines Insurance - Remote

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Job Title

Senior Manager, Digital Experience Delivery - Personal Lines Insurance - Remote

Requisition Number

R7757 Senior Manager, Digital Experience Delivery - Personal Lines Insurance - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Senior Manager, Digital Experience Delivery - Personal Lines Insurance - Remote!

Your Role:

This role is a business product people leader in a business‑led, technology‑enabled delivery model. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).

This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results. The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.

The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction. Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

We believe the end‑user experience defines the product. This leader is responsible for their team to deliver differentiated, technology‑enabled experiences that consistently delight AAA Members and agents while strengthening the AAA brand.

Your Work:

Product Delivery

• Leads and develops a small team of Product Managers, ensuring delivery excellence and team effectiveness.

• Owns execution of digital experience strategy within assigned domain, ensuring delivery aligns with enterprise priorities.

• Accountable for design, build, and optimization of digital experiences across distribution channels (e.g., AAA club agency, independent agency, direct, and alternative platforms).

• Leads translation of customer, agent, and market insights into prioritized product and experience enhancements.

• Drives implementation of process improvements, advanced technology enhancements, and experience innovations within the product domain.

• Owns evaluation and adoption of tools and capabilities (e.g., AI/ML, analytics) to improve experience quality and efficiency.

• Leads continuous enhancement of CSAA digital experiences, balancing user feedback, performance data, and business objectives.

• Establishes and manages domain-level reporting and performance tracking, ensuring visibility and accountability.

• Acts as domain subject matter expert on digital experience delivery practices and product capabilities.

Strategic Innovation and Growth

• Translates enterprise product and experience strategy into actionable roadmaps and initiatives.