HR Global Help Scorecard and Performance Manager, Associate

The Employee Experience – Global Help organization is the access point for obtaining help across the firm (Human Resources, Technology, and Chief Administrative Office), with our goal to build and deliver best-in-class employee experiences.   

As an HR Global Help Scorecard and Performance Manager, Associate your mission will be management of Global Help employee scorecards which measure and evaluate performance for key business objectives. You will provide management oversight to ensure scorecards are utilized to evaluate and optimize employee results while adhering to performance management guidelines. 

Job responsibilities:

• Lead planning to develop scorecard designs including data requirements, key performance indicators and goals to measure employee results
• Conduct analytics to identify actionable insights, develop discussion material and lead scorecard performance reviews with leadership to identify opportunities which drive results
• Ongoing partnership with operational stakeholders (e.g., Call Listening, Quality) to ensure process model alignment and identify opportunities to optimize performance
• Support for scorecard impacting business initiatives and provide recurring status updates
• Facilitate scorecard change management with stakeholders to define, communicate and deploy timely scorecard design changes
• Provide ongoing, timely support for employee scorecard and performance related inquiries
• Support performance management process ensuring alignment of scorecards to employee goals, ratings, and policies which support low performers
• Deliver scorecard and performance management process training sessions for employees

Required qualifications, capabilities, and skills:

• Bachelor’s Degree with 3+ years of planning, analytics and process management experience   
• Strong communication (oral/written) and presentation skills for various management levels
• Experience leading and managing organizational change 
• Strong interpersonal, prioritization and organizational skills
• Excellent attention to detail and accuracy
• Advanced Microsoft Office skills including PowerPoint and Excel
• Self-starter who takes initiative – works well independently and as a collaborator on a team 
• Ability to work in a fast-paced, deadline-drive environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans