About the role
At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.<br/><br/>We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.<br/><br/>In this role, you will work closely with product managers, program managers, software developers, science and operations stakeholders to establish our Computer Vision capabilities in Returns. <br/><br/>Key job responsibilities<br/>In this role, you will:<br/><br/><br/> Create vision, product strategy, roadmap, and execution across a suite of support products to help customers keep and use what they bought<br/><br/> Develop worldwide features with huge customer-facing and financial impact<br/><br/> Work with technology, customer service, user experience design, and teams like Retail or Amazon Global Selling worldwide to develop a comprehensive solution to improve customer experience<br/><br/> Exhibit excellent judgment on how to prioritize between focusing on existing versus new customers and between features, architectural improvements and operational excellence<br/><br/> Support hiring and developing a team of strong PMs that will define and execute the vision.<br/><br/> Must be able to effectively communicate strategies / plans (both written in narrative form and in verbal presentations) to Senior management. This leader must also have experience influencing and working with a wide range of stakeholders in a cross-matrix environment.<br/><br/> Manage all elements of product launch, including planning, managing resources, tracking and defining projects, managing risk & opportunity, managing quality, customer relations, communication & documentation, and change management.<br/><br/> Work with software development teams to aid in prioritizing monthly product feature backlog.<br/><br/> Develop key metrics and performance indicators to measure product performance and provide foundation for continuous improvement.<br/>