Senior Network Engineer

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Opportunity

The Infrastructure Reliability Engineering - Network Services team provides 2nd level support to manage the day-to-day operations for Visa Inc’s network. As a Network Support Engineer, your primary responsibility will be to support, manage, and implement improvements to Visa’s global network based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow-the-sun coverage. You will work closely with the Network Engineering and Network Tools teams in supporting, managing, and implementing improvements to Visa’s global network and with applications and systems teams to manage and troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering - Network Services team, that architects, engineers, and operates Visa’s global backbone, datacenter, and access networks. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.

This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is an intermediate professional level and requires sound execution and analytical abilities. This role works independently and receives minimal guidance.

The Work itself:

• Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams  
• Respond to and resolve IP network issues within the timeframe of severity level agreements  
• Deploy client solutions and network design implementations  
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment  
• Take initiative to proactively discover potential network impacts  
• Participate in or lead problem resolution and root-cause analysis  
• Participate in tasks related to change, incident, and problem management 
• Document, create and maintain operational runbooks based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement. 
• Conduct internal technical briefing/training for level1 and level2 network operations team 
• Deploy and document changes in accordance with problem and change management process  
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.  
• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption  
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity  
• Perform weekends shift duties on rotational basis. 

Essential Functions

The Skills You Bring:

• Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions.
• Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills.
• Sound planning, organizational and problem-solving skills.
• Good project management skills.
• Willing to work as a team and share responsibilities where needed
• Ability to convey network concepts and issues to both technical and non-technical audiences.
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
• Have strong technical problem determination ability, analytical skills, exceptional system implem